I am having an account with your HDFC bank, Panchvati branch. My account number is 15671140010140. On 29th Feb I have done trax to withdraw 4000rs money from HDFC ATM mahavirnagar, Himatnagar. But that time I couldn’t receive any amount and my debit card was stocked. I had called to customer care that day they replied that you have to give request for new debit card.
After one month I come to know that amount has been deducted from account, even I hadn’t received that 4000rs. I had raised complaint 29th March and its complaint no is AHDC0312035236. They told me that you will receive your money within 3 working days; still today I have not received any amount.
in this matter, i have tried to withdraw 4000rs from HDFC mahavir nagar, Himatnagar ATM booth, that time i didn't received any amount and debit card was also stocked in 1st attempt only.
That entry is reflecting in your system 4000rs debited and 4000 rs credited at 23.17 on 29th Feb 12.
I had given complaint to customer care to block my debit card and requested to send new debit card that you can check your side, later on i got to know that 4000rs again debited from my account at 23.32. (after 15mins)
Now please tell me if i am coming to your ATM booth to withdraw money, should i get money immediate or should i wait for 15 min or 30 min of 1 hour.
If your there is a problem in your ATM booth, if it is dispatching money after 15 mins, who one knows??
Now the question is i have not received my 4000rs yet, who is responsible for that.. if you will see the cctv footage for that session i got angry that time not received money and debited card, now you please tell me if any one comes to withdraw money, if he/she gets money what he/she will do, he/she will exit from ATM immediate. will not dispute with Security guard who was there on duty, and even you will also get to know that i was also not there for 15mins in ATM booth.
Please do the needful,
Name: Sanjay Ashokbhai Khilwani
A/c no.: 15671140010140
Bank: HDFC bank
Branch: Panchvati branch
From- Sanjay A Khilwani
09724100071
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