I am Ajesh Raju I have a HDFC credit card ending with card number *5512... i recieved this card on the 3rd of this month... on the 7th of May i had called up customer care to go ahead and get the due date changed to 20th of every month, a representative named as Sheetal confirmed that the change would reflect on the account within 48hours. On 9th i again called the representative said that the request is still under request and it wud take more 48hrs to reflect... i again called on 11th... the same thing was repeated. Then i called up on 17th and spke to a supervisor named as patrick as the prvs agent named as shiela was not able to help me out... he confirmed that the bill change is under process and the bill will be generated on 20th of every month starting from this month.. I then called up today on 21st to check wether the records have been updated and bill have been generated or not rep named ashfaq said that the bill will be generated on 8th of every month.. asked wether he sees any change that has been placed on the account for the due date after 7mins he confirmed that the request is there in the system but it will take more 48hours to get it updated on the records.. asked for supervisor said no one available said will schedule a callback for tomm @ 8.am.. agreed for the same... i dont except such kind of pathetic service from such a big bank like HDFC... i hope that this issue is rectified as soon as possible or else i will be forced to cancel the card and file a legal complaint in the consumer court for the mental harrasment that you people have been giving me for the past 18 days
0 comments