HDFC
Cheating custome

Hi

IHi

I am Dr. Avik Bhattacharya and holding HDFC platinum card ending with 9273

16 digit card no is: 5520880000069273

HDFC bank is yet to send the pin for me and you did not send bill of 1st month (previous month). Later I came know the mailing address was wrongly documented in the data base. Even though HDFC representative came to my home to collected the documents.

Then I call the customer care to get the amount to be paid.

The customer care representative said:9006.09

I note that same in a paper and I transfer the amount by from ATM.

However the exact amount was (yesterday I came to know from this month bill) 9609 and I am been charge Rs.260 as interest!

It is due to their insensitivity to the customer service I require to pay or it is intentionally done to cheat the customer?

Please note that HDFC also made mistake in my email id and I did not received the bills in my email id too.

I being a hapless consumer how can I protect myself?

I waiting for your prompt action from your part if you want me to retain as valued custome