Sir,
I write a letter to the Credit Card Division HDFC Bank but they are not responding properly. Please help me from the tourcher from their Recovery People they are abusing and shouting mental torurcher from the no. of 022-61396400 / 33016800. they can't try toletsion. Sir whatever i purchased amt I paid more amt recently. Because not keeping well. Pls go through this letter which was send them.
Regards
Surendra Suvarna
22nd June
From :
Surendra Suvarna
204 Om Matru Chayya CHS Ltd.
Dombiveli, Thane
To,
The Manager
HDFC Bank Card Division
Thiruvanmiyur
Chennaai
[email protected]
Sub: Close my HDFC Bnsk’s Credit Card Matter
Ref: HDFC Bank International Credit Card No. 4050282001720890
Dear Sir,
I wish to inform you that Whatever the problem are created in my Credit Card, because of your poor service / nonsupport/ Wrong Statement of April amt of Rs 784/- wrongly billed from your department atual amt was Rs. 400/-.
When I was in the problem I followed up regarding above so many times called in your coustmer care, they are not co-oparated from May to September pls check my record how many times I called, how many letter I submitted. In july submitted the letter for close my Credit Card Account and settle the amount as early as possible, your department not done that they are keep on charge the interest amount this way of treatment you are give the coustmer. When we are requesting as a Coustmer you are not bothered and not reply also. No reverse call in your side, No support from your side, Now your people are having my contact number for a earessment. When I made a complant nobody called for a help. Ultimate my dispute amount of Rs. 384/- credited on September statement. This follow up May to September then I got credited. In between you think how much I disturbed, how much telephone call I did, How much mental disturbed, how much expenses incurred, how much time wasted behind your mistake who will going to bear this loss. What penalty can I charge regarding this because of your poor management / service. I really surprised this not the only mistake, I show so many hidden cost in your statement for your information so Educated people doing like this.
The statement on dated 2/6 you are charged Rs 128.25. as finance charge. I don’t know what a hidden cost, I spoke to your coustmer care ask them to reverse. You see the next statement only reverse of Rs . 116.29 this type of your people doing. Pls I can’t explain every mistake.
When I swap your Credit Card I am not received any SMS or any telephone call in your side, this is very important for security purpose both the sides, other banks are giving this facitly. which credit card was my family holding. Even I am having SB A/c and Demat A/c in ypur HDFC Bank that department sending SMS in every transaction. When the problem is going to know only after the statement come to our address. Statement also some time delay and early, That also not prompt. I think this is delibaratly doing for the erasement.
I not come to your Bank for apply a Credit Card, You sales team collect the contact number some other sourse . and come to my place provide the credit card.
Last One payment was pending I purchased from Croma amt Rs 699/- that time nobody called. I was out of town for official and non health purpose from July onwards still I was not in the billing address treatment is going on, recently your people called and follow up number for the due amt I surprise it is increased. amount was pending because I waited for the IRCTc amt credited to my A/c . after I see the statement Dt 13/6.
My IRCTC refund amt lying in your a/c from 15/5. It was lying one month in your a/c
These all happened because of your poor management
I not redeem the Reward Point that also pending.
Now your recovery people keep on calling and abusing and they give a mental tourcher in my number. I am a Blood Pleasure and Daibities Patient. I can not beare this tourcher. Frist call received that time I was not in the town your people told us 50, 000/- due in my credit card, our people told them, he will get back soon, then also they are erased. This type of toucher, if any thing happened in my health you people will be the responsible.
When I came to know, I called your Coustmer Care they are not co operated. Then called your Credit Card Debt department. I spoke to Ms. Priya and explaind everthing. I told her I will pay Rs. 700/- which was last my purchase. She accepted to close the matter. Then 15/06 she called and shouting it is not credited their a/c I told her drop the cheque on 7/6 and it is debited to my a/c. 11/6. That is hdfc banks cheque.and given the details also, If your account system perfect it is shown same day as per banks rules . it very surpise that, then she transfer the line to her senior. I explained everthing again. He cant not letison he keep on shouted and abused. This the treatment your people give to the coustmenr. Still I tolerate every thing, . I thought all educated people in your Bank and good manner but it is not there, they does’n know how to speak the coustemer.
Once againg expain you my due and see my earlier record of payment
As per your Statement date : 13/6
My total amount due: Rs.557.65
Less: This your Hidden Cost: Rs 460.48
Actual due was: Rs. 97.17
After I was only one purchase from croma on 24 June Rs : 699.00
I receive the Credit Amount as per Statement 13/9 Rs : 384.00
I receive the Credit amount as per statement 13//7 Rs : 48.00
Final Due was only Rs. 364.14
Instead of that, I recently Paid of Rs 700/- dated 01/06..
Cheque No : 477942 Bank: HDFC BANK
Above all these matter you are counted as a Default coustmer, I am surprise.
Pls think about Coustmer’s point of view. I loose the trust from HDFC BANK because.
I having Saving account and Demat account and my family account and we are having corporate account in HDFC Bank. check the records.
If you are not co-oprated I will change all accounts to some other Bank. And go to other source
Once again I request, look into the matter please close the matter .further don’t give any call or tourcher for the payment.
Do the needful
Thanking you
SURENDRA SUVARNA.
C.C. : Mr Sai Girdha
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