Regd./A.D.
1. I’m Resident of Punjab India
2. That executives of HDFC BANK seduced me for the credit card of bank by making false and frivolous assurances. At the time of subscription, the executives assured me that there is no rent or hidden or any type of ancillary charges of the Credit Card.
3. However, I was unhappy with the services and exorbitant charges. So I in the month of June.2009 contacted the HDFC Bank Local Credit Card office and requested them to block the credit card. But the official assured that they would resolve my problem and that I should not get the card blocked. It is worth mentioning that in June I paid Rs 4300/- through cheque and on the same time I intimated the collection boy that I had certain doubts about my account and I also contacted HDFC Credit card help line and asked them to provide me the details of payment which I never received. That after that I kept on getting calls from Chandigarh office to pay few amount and then they would sought out my account. When ever I asked the officials that they should settle my account I was threatened that if I go for settlement the bank will black list me through out India.
4. On 17th April at 2:42 and 2:46 PM from Telephone No 0172-5056200 and 0172-5092462 I received call from the bank’s Chandigarh office and the lady representative agreed to me that I had paid more then the purchase amount and asked me to pay Rs 1500/- and that I was not liable any more further amount and told me that after paying Rs.1500/- my balance would be zero she furthered assured me that she had forwarded a mail asking the concerned branch to make my balance Nil and when I asked her that I should be provided with full and final settlement slip on which she took my email i-d and told that she was sending me the mail in this regard and asked me to pay payment of Rs 1500/- meanwhile and accordingly I paid 1500/- 0n 17/4/10, but I never received any mail from her and since then the bank officials from Chandigarh office kept on asking me to pay a certain amount with the promise that they would settle my account.
5. Since June I had been asking the Bank (Chandigarh office) to settle my account and provide me payment details but the Bank officials (Chandigarh Office) never adhered to my request and kept on lingering on the matter.
6. That, today I again from 0172-5097610 and the bank official asked me to pay 13500/- or else they will send recovery agents to my house and started abusing me and threatened of dire consequences.
7. I ask the bank why they did not settle my an year back when I had asked them to settle, but they say that I should pay the amount of Rs 13500/- That I am a respected citizen and have been never defaulter. Act and conduct of bank are posing threats to the reputation of mine. They are un-necessarily harassing me by giving threats to me. I am ready to pay the actual purchase amount if any is due towards me if any but not unnecessary charges that the bank is imposing upon me.
8. Can I get rid of paying this huge amount or what should I do the bank is not listening to me
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