Loan File No:359398417
Sub: timely disbursement of loan
I have given power to my mother for loan since I will be travelling to abroad often.
I submitted all the documents to my executive Mr. Srinivas by 12th April.
Processing fee was deducted from my account on 27th April.
I got loan approval letter on 6th May.
But the loan is not disbursed so far.
I have applied a loan and got it sanctioned and completed roof construction also.
But still your bank is sitting on my file without disbursing my loan.
1. I called customer care on 17th May. I asked for sending personnel for site inspection but got reply that they can send only personnel on 21st May. But nobody visited site till date.
But later suddenly I got a call from bank on 28th May that they can release only INR 1 lakh only at this time and will release 5 lakh within one week.
My mother made a call to Mr. Srinivas just before starting from my home on 29th May and was informed that the cheque is ready, but when she reached the bank it was informed that the cheque is still not ready. Being a aged women she had to return to home without the cheque being released.
Finally my mother had to go to the bank again on 31st May for collecting the cheque of INR 1 lakh
Is this the professional behavior of bank representatives? Treating an aged woman so badly, cant the HDFC representatives communicate properly.
I don’t know the reason for releasing such a meager amount for home loan, after the construction has reached up lintel at that time.
2. I called your customer care on 4th June 7 the status was ‘Site was inspected on 28th May’ and informed that no report has been submitted. When the Customer care executive tried to connect phone to Mr. Sarangarajan (Technical inspection head) I got a reply that he was not able to attend call.
Actually nobody visited my house on 28th May since construction is going on and my parents are in my home all the time, may be the representative would have viewed my house from outside.
3. I called customer care on 7th June, the status was ‘report will be submitted today’.
We completed the roof construction by borrowing funds from my friend.
The basic necessity of home loan didn’t get served for me, because of the lethargic attitude and I had to borrow money from others.
The reply I got from Sarangarajan (through Customer care) was I should contact My excecutive Mr. Srinivas. I am in constant touch with him I don’t need to be reminded about that. He was not able to give a proper reply about the disbursement status, I have already written a mail in this regard. The reply he gave yesterday was ‘he has spoken with bank officials and don’t know why the technical report is not submitted so far and he can’t take any further action’. If that is the reply I get from him, no point in talking with him further.
4. They don’t have the habit of replying cutomer mails as well. I am in constant touch with bank through mail and phone but no reply even once and no body is willing to talk in phone as well.
I feel HDFC is ill treating a customer by making them to follow for a loan for almost 1 and half months and your representatives not willing to talk or even respond to mails.
5. Another important issue your representative Mr. Srinivas was constantly telling to my mother that the inspection people are expecting money for giving report. Are they running a professional bank or bunch of thieves sitting there to grab money from customer?
He only used to ask this to my mother, when I asked to him in phone didn’t say this to me initially, but later since I got the information from my mother I asked him are you expecting bribe, he started blabbering and said some of the people in technical inspection are expecting money.
As per my judgement Mr. Srinivas seems to be a new person to bank and being used as a mouthpiece to somebody else.
As on date my loan is still not disbursed and I am planning to file a case against HDFC.
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