I am a Doctor by profession who was cheated by HDFC life agents and HDFC bank employees. I happened to visit the HDFC bank in Rajahmundry, Andhrapradesh, to open an account with some fixed deposit. As a preferred customer they attracted me by telling about HDFC SL Crest policy for which i was interested and signed the documents where they asked me to do so. I got the policy documents by post and was shocked to see that they have invested in some other policy[ SAVINGS ASSURANCE PLAN] of their choice with out consulting me. I returned the documents to the bank with in free look period[ 15 days] and asked them to cancel it as i was not interested with that policy. whenever i follow up them by phone call the reply will be " it is processing sir", after waiting for almost 3 months i realised that the document was not sent by them or communicated to the head office about the wrong policy [ the benefits to the agent / bank employee might be higher with this wrong policy]. I met the bank officer in person and warned him to cancel the policy and i with drew all my fixed deposits and savings balance from the account. I lodged the complaint to the zonal HDFC life officer who visited in person and took a written complaint about it, who as expected also neglected and used to give deaf ear when i phone him. After waiting for almost 5 months the policy document was returned to me stating that the complaint lodged was after free look period and the policy can not be cancelled. I went in person and met the bank manager and explained what was happened till now and insisted that the policy has to cancelled, This is almost 7 th month iam waiting for the policy to be canceled, Can any one suggest me the best approach for this matter..
0 comments