HDFC NRI Home Load
Very bad customer service

Hi,

I have applied for a home loan with HDFC Bank as a NRI. I had told the processing time will be 15-20 days. I am facing the following problems

1. The sales guys are not responsive, not accountable for what promises they make.

2. The HDFC person when interacts via email does mention any contact number. I don't know how to contact them.

3. The information is given in piecemeal basis, this has caused delay in loan processing by more than 1 month.

4. The attitude of the sales guys is very bad. As a customer I have to call them and sometimes they just cut the phone because they don't know the exact details of the loan processing.

At the end I am being humiliated by the HDFC sales guy.

Regards

Ameya