» Business & Finance » Review / complaint: HDFC used car loan - Pathetic Customer Service & Delay in Loan | News #257392

HDFC used car loan
Pathetic Customer Service & Delay in Loan


This is with reference to the Loan Account No. 19070310.

The Loan process started in around 20th June. Initially I was offerred Loan amount of 1 Lakh (thats why I agreed) however after submitting the documents it was reduced to 82K WITHOUT ANY REASON.

Then, I was told that you will get the money by the end of the month (June) however it did not happen. I keep on calling the representatives (Rajesh & Nitya) and they kept on saying that you will get it by tommorrow which never came till now.

The process which started on 24th June is still under process as I have not received any loan amount yet, although I received an SMS from HDFC Bank saying that the Loan has been disbursed on 14th July however I still havent received it.

SMS: 'Dear Sir, Loan appln of GAURAV SAXENA of USED CAR REFINANCE LOAN, Brand MARUTI ALTO LXI, LOS No. 19070310 is Disbursed for Loan Amt 82000 Tenor 36 EMI 2803. Rg'

When I called the representative he did not answered the phone, I called his Manager, Nitya and she said that she will check and let me know in 5 mins which again never got completed. Now when I called her she was acted very smart and said that you will get the Demand Draft which does not makes sense as I have already given a cancelled check for my Citibank and also no body told me about this earlier. Also, when I asked her about this she had no idea and said that 'Jo bhi karna hai karlo'

I am highly disappointed with the Customer Service I have received where in the representatives do not respect the customer. I have been dealing with this bank for the past 6 years (1 savings account, 1 Personal loan & 1 Car Loan) and I have never seen this kind of experience.

Please let me know if any thing can be done about this.

Contact Person from HDFC Bank

Nitya: 9310207474

Lakshmi: 9711088648


Gaurav Saxena


Company: HDFC used car loan

Country: India   State: Delhi   City: New Delhi

Category: Business & Finance


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