On 1-10, I tried to book a hotel in the name of of my friend Mr. Dipankar Ser in puri, orrisa via Hotelpushpak.com by using my mastercard bearing no. 5264954090001353. During Booking an amount of Rs. 3300/- (Rupess Three thousand and three hundred) only had been debited from my account but after debited the money, they don't confirm my booking and my booking was not confirmed. They send me an emial and i.e is as follows:
Dear Mr. Dipankar Sen,
Thank you for visiting HotelPushpak.com and for your booking request for Hotel Rumani. One of our reservations specialist will be attending to your booking request and will get back to you as soon as possible. Please mention your following booking number for all future communications.
Your current booking number is HPR-1110-3149-188597
Your booking is NOT confirmed until you have received the CONFIRMATION email from us. The CONFIRMATION email will have your login PIN that may be used to check your booking details. Confirmation email is usually sent between 6 to 24 hours from the time of booking.
Booking requests are attended during the following hours (Indian Standard Time):
Mon-Sat: 9 AM to 6 PM
Sun : 10 AM to 5 PM
If you have urgent booking needs, please feel free to call us at (0674) 3074300 / (0) 9861044252 / (0) 9777919598.
Sincerely,
Reservations Manager
HotelPushpak.com
Let me know isn't an act of cheating a customer.
I request to get my dues clear as soon as possible otherwise I have no option but to go in consumer forum to make complaint.
Saleem Khan
56. Model Houses,
Lucknow
09335208358
[email protected]
They again send me an email an i.e as follows:
Dear Mr. Dipankar Sen,
Thank you for choosing Hotel Rumani for your stay in Puri.
We regret to inform you that there is no room available (full or a part of your stay) for the requested room type and date (s).
Please visit our website to check other hotels for the destination location or other rooms in the same hotel.
We apologize for the inconvinience.
REQUESTED BOOKING DETAILS
&&&&&&&&
No. of Rooms : 1
Arrival Date : 08-Oct
No. of Days : 4 (Occupancy - 4 Adults, 2 Children)
Room Type: Deluxe Non A/C - 4 Bed
Already made an advance payment?
&&&&&&&&&&--
If you have already made an advance payment, it will be refunded to your Credit Card or Bank account within 2 business days. If you want to make another booking, this payment can be transfered to the new booking.
Questions
&&&
If you have any questions or want to make a new booking, please email us at [email protected] or call our customer service at.
Sincerely,
Reservation Team
HotelPushpak.com (for Hotel Rumani, Puri)
Cell: (0) 9861044252 / (0) 9777919598
Ph: (0674) 3074300 / 3074333
After receiving the email... I don't tried to book once again.. and I told them to refund my money into my bank account.. and then they send me the another email and i.e is as follows:-
Dear Customer,
This is to inform you that the merchant has initiated the cancellation process for order number HPR-1110-3149-188597 for your transaction on http://www.hotelpushpak.com. This cancellation request has been forwarded to the concerned bank and we await their reply. Rest assured amount would reflect in your account as per the bank's procedure.
Until then we request for your cooperation.
But till today i.e on 19-11.. the said amount is not credited into my bank account and I have phoned them several times but always they assure me that the money will be credited into my bank account very shortly.. I have made the booking on 1-10 and today is 19-11.
Therefore I have lodged the complain before you to solve my problem and oblige thereby.
Thanking you
Yours sincerely
Raju Saha
9832010755, 9475707517
Netajee Pally
Islampur, Uttar Dinajpur
West Bengal, 733202
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