Hi,
I am holding a credit card of your bank ending with 7648. In the month of December I was supposed to make the payment of Rs 1920/- (Reference no: a851-0006)
and I had made the full payment. But after going through my next statement I came to know that my payment was sort by 500/-. I made the complaint regarding the same (complaint no : 2012613701). After 10-15 days your executive told me to meet Mr. Pukhraj Mathur ([email protected]). After discussion with Pukhraj Mathur, he tolds me to further make the payment of Rs 500/ and mail him the details so that he can forward the request to reverse the Late Payment Charges and Other Charges (Approx amount Rs. 536/-) against my Credit Card.
After making the payment I mailed him the details with statement for reversal. But till date I didn't received any confirmation/reply from his side and due to this my due amount got accumulated with Late Payment Charge and other charge each and every month from the month of Jan.
Now the situation is that I am getting missed call and some time calls from some nos. frequently from collection department. They are saying to settle the account but I am not getting why I should settle the account when I have not made any purchase neither I have any kind of outstanding on my card. I am now tired to give answers to collection department. You can also check my past records and I have made the full payment all the time.
When I had made the full payment of Rs 1920/- how the payment was sort by Rs 500/-. Again on the words of your Bank personnel when I made the payment of Rs. 500/- why I am being charged of Late Payment and Finance Charge???
Please look into the matter and kindly reverse all the dues on this Card.
Also I am forwarding the mail (in another mail) that I had sent to Mr. Phukraj Mathur after making the payment for reversal of Late Payment Charge and other charges.
Regards
- Manoj
09560517885
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