Hi,
This is malireddy, upendra. My HSBC credit card no - 4384599914772883. I have made my last payment in 12/04 i.e April 12th of 2500 RS. and after that i didnt use the card for long time and then i came to knw that i lost my card. Last 6 months back i got a call from Chennai thrid party and told that i need to pay the of 8000 RS inorder to close the card..I got shock and asked the details and there is no response. And now recently i planned for Loan and came to know there is outstanding amount of 14100 (there is no transaction since last 2years but they charged intrest may be for late payment) in CIBIL. now iam ready to pay the entire outstanding but the HSBC collection department people (Balacheran, swetha) telling that they will not give any proof or reciept. They are telling i need to drop a cheque and it will take 10 working days to reflect in the system. Even im ready to drop but i have seen so many complaints reg HSBC that even if the customer wil pay the entire then sometimes it will not reflect in the system then again the customer need to pay the entire amount. Hence i asked them i required a recipet or proof telling that i payed the entire amount but they are not willing to give and the way they respond is really iritate to the customer. I dont know why the service is worst in HSBC. i have other credit card and recently i closed standard credit card and i got all the documents at the time of payment, really i appreciate that since as a customer i feel very happy the way service provided.
Kindly please take this complaint, since because of this my loan is not getting which is affecting my life. I am willling to pay the outstanding amount eventhough there is no usage of mine, but require the recipet or proof. Else if there is any confirmation mail or message telling that i payed the amount from HSBC Bank person.
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