From,
Tito David,
Sinhagad Co. Op. Hsg. Soc., 12th Floor,
Room No.1206, M.P.Mills Compound,
Tardeo, Mumbai – 400 034.
Tel: (022) 23515645, Mobile: 9821539653
[email protected]
Date: 7th February.
To,
Consumer Forum,
Mumbai.
Sub: Cheating done by HSBC Credit Card Section
Dear Sir,
I hold 2 No. of Credit Card of HSBC No. 4476921208101950 and 44769929987343453. Card No. 4476921208101950 Statement date 11th Oct. 2010 to 9th Nov. reflects an collection payment pick up fees of Rs.100 10.30% service tax, the payment has been deposited by myself in HSBC Bank Pedder Road Branch drop box, why HSBC bank is charging for collection fees. After lodging an complain with phone banking and written complain to Avisekh Biswas, Managar, Customer Service, The Hongkong and Shanghai Banking Corporation Ltd, Chennai. They have replied me vide there letter No. CCONO/AN/081220104329 dated 10th December and states that as a service gesture, we have reversed collection payment pick up fee of INR 100 along with service tax. The credit will reflect in next statement. They din’t apologize for the mistake they had made.
Card no.44769929987343453 since last 3 month e.g. Nov, Dec, Jan they are charging me for collection payment pick up fess which I myself is personally dropping the payment cheque at HSBC Bank, Pedder Road Branch Drop Box. The bank are suppose levy this charge only when there representative come personally to customer to collect the payment after payment due date and issue an official receipt of the payment received to the customer with customer signature on the receipt.
The Statement of 23rd Dec. 2010 to 23rd Jan. 2011 reflects cheque collection fees of Rs.100 10.30% Twice, which mean there representative had come and collected the card payment twice for same statement, if that is so they should refund me for double payment.
I request and lodge a complaint against HSBC Credit Card Section, for cheating card holder in such a way. These kinds of cheating if un-notice lead innocent people bankrupt and encourage people to suicide. If HSBC Credit Card is charging me for collection payment pickup charge I challenge, let them prove with the acknowledgement slip along with my signature that I had made payment to there collection officers.
I request to take a strong action against HSBC Credit Card Section, so that they don’t cheat the customer in future.
I look forward for your kind reply and action taken.
Thanking you,
Yours truly,
Tito David
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