Asian paints
Statements are not being sent from last 3 months

I haven't recevied the statements for last 3 months, i had paid the bill for the 1st month which i havn't rec'd the bill, 2nd month i called the cust care and payed the bill, and also informed about not receiving the bills, still in the 3rd month i haven't received the bill. how STUPID r the people working there or ...?