M. no. -: 9356281714
My balance was deducted 50rs. when i got to know that my balance was deducted i called at customer care .. my call was first picked by Amit executive in your Customer care. he did not knew the solution neither he knew my complaint ..i told him that my balance got deducted in this manner.. he did not knew what to do he did not put my call on hold he put my call on mute and asked around by what to do.. one of the fellow beings said that tell that system is down is this the way your company and your executives make fool of customers..?? I asked him his name he was not listening to me neither answering me well... i told him to transfer my call he transferred my call very late. then senior executive picked my call.. his name was Rajpal. He was rude and arrogant as if he was my boss.. he was saying of his own.. not listening to me. i told him all my problem.. but he did not wanted to listen.. he said i will not give the waiver.. i told him that A lot of times this kind of problem has occurred to me from your side that i never activate a service and it gets activated On its own.. i have complained regarding it so many times.. and always they say it wont happen again and give the waiver .. but this time he said u activated and renewed it so we cant give. what the hell is this am i supposed to see every time that my balance has got deducted and call again and again on customer care am i so free? i told him to transfer my call to his senior he said he cant transfer and when i forced him that why cant you he said i will see and disconnected my call after putting it on hold... What the hell is this... i mean neither your executives and senior executives have time for customers and no feelings also for there problem then why the Hell have you opened the customer care you should close it . and if you want i will come and put the Lock on that store.. one did not knew anything other one was acting like he was the boss of reliance industry i dont give a dam to Any1 of them... anyhow i called again this time your another executive named Vinod picked the call He was another great person in your customer care.. he did not knew what i was saying asked the problem 3 times.. i mean u have hired such deaf peoples that they cant understand the problem in once.. i told him so many times to give his call to his Team leader or Assistant manager as your senior executives were not able to solve my problem and they were a lot rude.. i cant talk to such foolish persons..he was not transferring my call saying i cant transfer i mean if you cant transfer then why have you made them sit there .? you should remove ur Team leaders and Assistant managers and make them the boss... he (vinod) without intimating me put my call on mute and went away... Are we customers of yours Or bloody servants .. cant your bloody executives see the pain of the customer .. Now this is the height if u dont take the steps against them then i have to to take the steps.. i will wait till monday and if i dont get the good reply from your side then i have to go towards the court. this is the only option left for me...
Lokesh Sethia...
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