I have ICICI Bank Account No: 631201530196.I regularly used my ATM Card. I never got any problem before this happened. On 3rd October I tried to withdray 4000/- from SBI group ATM centre at Chintal branch, but there was no money in that ATM.so it didn't disperse money. Then I went to Axis Bank ATM centre at chintal and withdraw 1000/- and then later on the same day again I with draw 20000/- and 4000/- from ICICI Bank ATM'S.
Finally when I took mini statement it shows that all the amount i.e.29000/-(Including withdraw from SBI Group) was withdrawn from my account.
Then immediately on the same day I made Service Request by phone and they given me Service Request No: SR192407971 and the customer care executive told that the amount will refund in 10 days.after that i didn't received any call or SMS regarding my service request.
On 12th Oct when I opened my net banking and checked for my service request status I shocked that the service request was closed without getting my money back. So immediately I called customer care people and asked about it, they told that the request is completed because the SBI Group told them that the cash was taken my me. When I argued about this the customer care person registered again for service request and he given the number as SR193471599 telling that you will receive a call from our people within 24 hours, but I didn't received any call from them, so my self I called to customer care again today (14th Oct'11) asking about my service request, then the person said that it may take 17 days to solve. So I decided to complain in consumer court. What I will do next? One more thing I want to tell u that actual my daily withdrawing limit is 25000/- but on 03/10 it shows as 29000/- means excess of daily limit. How it happened? I am attaching a copy of my statement. Please look that I will get back my amount immediately as I have some urgent works to do
Thanking you
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