Dear Sir,
I have Bank account in Citi Bank with ATM Card of Citi Bank Account No-5023884226 in Delhi.
I have tried to withdraw amount from 10, 000 Rs from ICICI Bank ATM I/D S1AN027 in delhi on 6 Dec at 3;22 P.M but i have not received any amount from the ICICI ATM located at Bika Ji kama Place Delhi (I/D-S1 AN027) while my account has been debited same time.
I have registered a complaint at 3;25 P.M to citi Bank helpline on the same day & after 2 minute of failed transaction with Query no- 2211121478 & i have mentioned failed transaction problem at register available in the ATM location in the presence of Guard Mr Anil available at that time in front of me & aware about the problem.
I have tried to fight with citi bank several times since last 1 month, they provided me a receipt of ICICI BANK & tell me that transaction is valid according to ICICI Bank, after long argument with When have tried to escalate & discuss this Point & the case to their Sr. Officer Mr. Nilesh (Citi Bank Sr. officer) & tell him to check the CCTV recording available at ICICI Bank ATM on 16/12, he told me that ICICI Bank is not cooperating with them refuses this request to check the CCTV recording due to security regions & according to them transaction is valid & you have to log Complaint to Banking Bombardment for any support or Justice & he is helpless further in this regard.
Please help me to get my amount back as i was honest & every right to get my harden money back.
At present i am unsatisfied and in fear all the time while withdrawing money from ICICI ATM machines.
Pl help
Rgds
Lalit Sharma
9811056493
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