I am holder of Credit Card of ICICI Bank.
My billing cycle was 20th to 19th till Sep 09 which was change to 24th to 23rd from Oct 09. Due to which my Oct month statement was for the period from 20th Sep to 24th Oct.
The change for the same was not intimated to me and I did some transaction based on my credit card billing cycle and finance plan on 20 to 21 oct 09 considering that the due date will be after 45 days.
However the same was billed to me for Nov 09 bill. I called the customer care and given them request that the payment will be made in next month as the change in billing cycle was not intimated to me. And based on it, they should not charge the interest.
The customer care department noted the request and assured me that the interest will not be charged and will be reversed if charged. They given me the requisition no 123202079 for the same.
On 23 Nov 09, bank has charged interest in my account and on my call to customer care, i was being replied that the interest will not be reversed.
my compliant is against bank for non intimating me the change in billing cycle date and non reversing the interest.
0 comments