Billed for UnauthorizedTransactions
Dear Sir,
With reference to the ICICI Bank Credit Card No.4477-4744-2396-7010, I've been asked to pay for the following transactions not authorized by me
Date Transaction details Amount
01/09 HOTEL BOMBAY FANCY (H U, MUMBAI 422.00
02/09 LALIT RESTAURANT AND BAR, MUMBAI 1735.00
03/09 BATA INDIA LIMITED, MUMBAI 3047.00
03/09 PRATHAM, MUMBAI 4687.00
03/09 SELECTION CENTRE, MUMBAI 6000.00
03/09 NUTAN COLLECTION, MUMBAI 250.00
The card was reported stolen on 3rd of September and after spending considerable time with the phone banking was finally blocked. I would like to mention here that the above credit card is a photo credit card and also was signed by me at the back.
Instead of trying to penalise the negligent merchants who accepted the photo credit card and not verified for the signature, the bank has told me to pay for the transactions. I've also lodged an FIR and requested the cops to investigate the case, the same shouldn't be difficult given that most of the point of sales are equipped with cameras these days.
I would like to kn ow my liability given the invoices were not signed by me and also the credit card being a photo credit card theis is a gross neglect on the part of the merchant establishment.
Please suggest the appropirate way to get the irresponsible bank and the negligent merchants to pay for the unauthorized transactions which the bank claims should be paid by me.
I'm gettng calls from the credit card department to pay for the above amounts which I dont agree to as they completely discount the negligence of merchants who accepted the card without verifying either photograph & signature. Request you to provide a fair resolution to this case.
Regards,
Rajiv Manocha
Mob. : 9920443931
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