ICICI Team leader Office at nampally 3rd floor opp. assembly used vulgar language and non parliamentary words
I SAMEER PRADEEP VISARIA My Business credit card of ICICI bank was in the name Fashion Palace card no. 4132 8940 5536 9002. In the month of may the outstanding on my credit card was Rs.57999/- from which your exe. asked me to pay the amt of Rs. 50000/- which was paid in cheque and then I was assured that the balance would be wave off as they were the debit charges and the late payments charges. The reversals never happened and I used it for further Rs. 43960/- in June but in my next July statement balance reflected as Rs. 56843/-. Hence I requested your call center exe. about this and reminded for the reversals but the issue was never solved so I stopped the payment and requested them to solve the issue then would I make the payment. Then I got a call from your collection dept. on 20th april and they offered me for a full and final settlement of Rs. 1- which was to be paid by cheque with in 15 days and I agreed for the same. Then again I received a call on 24th april from the same exe. asking for the payment. I mentioned that the post dated cheque was ready for may 4th as may 1st was a holiday on account of may day, on 2nd my bank was closed as it was Saturday (A.P. Mahesh cooperative bank) and 3rd was a Sunday. Your exe. was not convinced with this and he put me on to speak to his manager and I tried convincing him too the same even he was not happy for receiving the payment on may 4th and compelled me to pay before the month end, that is april 30th which was not possible for me. When I denied for the month end payment as my funds would be ready only after 30th and subsequently there were 3 holidays but the manager didn’t accept this and he was very rude and arrogant to me. He used a vulgar language and non parliamentary words which is not a gesture which I expect from an international banking sector. I alarmed him that I am recording his conversation still he continued with his ways. I have the voice record of the conversation which I received from the cell no.9848254695. He asked me to come to the bank at saifabad branch opp. Assembly 3rd floor. With in few minutes I reached there and tried calling on the no. to identify who it was. The no. was switched off. and I couldn’t identify him. I spoke to couple of your employees. I was told that Mr. Ajay Reddy and Mr. Arvinder were the senior most and could solve the issue but as it was the closing time they were not available and I was asked to come the next day. Next day I met both of them and made them listen to the conversation. They spoke to your so called employee and told me that he was out of station in Tirupati and would come back after 2 days. When I went after two days again and met Mr. Arvinder, he asked me to sit in the conference room where I waited for the so called culprit employee to come which never happend and that employee never came. In my waiting period Mr. Arvinder in his conversation with me tried his level best to irritate me so that I would get angry and speak out something in harsh so that he would get a point against me and could get a chance to overrule the employee’s mistake of rude conversation with me on phone. I got to understand this situation and didn’t fall into the planned trap. I walked out informing him that I was not interested in arguing and would fight in court if required. Then I never communicated again as I was offended and upset. I still anticipate a fair justice towards the issue, my settlement as discussed before. Looking forward for your kind cooperation. Hope the issue gets resolved soon so that I can forward my payments. iam ready to settle the card as the offer provided before in 2009 april let me know...
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