Harrasing calls and Credit Card Payment Issue
i have a ICICI credit Card. Since June i have been getting horrible service from the customer service reps and the collections team. I have written to Mr Krishnan i did get a call from Sanjay or Sanjeev i dont recollect the name, he did have a word with me i explained him the entire situations, he said he will email me with resolution and call me back, however i have not received any calls or email with any resolution. My issues is that I have a balance on my credit card which I am unable to pay due to some emergency issues. I called the customer service they said no we cannot help you as we don’t offer any payment plan. I did not make any payment for July again I got a call from ICICI they said make payment in August for 2 months and we will convert the remaining balance in EMI. As per I was instructed I made the payment in August for 12000 Rs towards the credit card. Next month if September they again called me to say that make you one month pending payment and then we will convert it to EMI. This time I refused to make any payment as whatever was promised to me never happened. I wrote to ICIC bank Mr. Krishnan Govindan, Head Customer Service - Phone Banking his rep called me and said we will give u the resolution and told me he will send me an email and I have to revert back to him with the details. I never got an email/call from him post that conversation. Now this girl Sunita has been calling me like 60-70 times in an hour to collect money from me. I am ready to talk however they way she was taking to me did not sound that she wanted to help me, she just wanted to know why I can’t make the payment and started telling me then why did u take the card and stuff, again as I said I am ready to clear the card if I get a payment plan set up rather than just change my number. I am still co operating with the Bank however there seems to be no cooperation from their side.
Its very easy to change and my number and disappear is that correct. I don’t want to do that. All I am asking is some help and support from the Bank.
This girl from ICICI Banks calls in like 60-70 times i an hour dont u think is really very harrasing. i disconnect calls she calls back again, i tell her i am driving she calls back again. I give the phone to some one else to talk she says get the guy on line i dont care.
here are the number where she has been calling me- 02065002842, 02065002846
i need help and support however looks like ICICI bank does not even care nor they care that i want to settle my credit card.
Rajneesh Shah
Mobile No- 9881201531
Email- [email protected]
ICIC Credit Card- Last 4 digits- ****2000
0 comments