Policy No: 12736431
Policy: Health Saver
I've taken ICICI PRU Life Health Saver in Oct. I returned the policy in the free-lock period because of low annual limt (life cover). They asked me to pay 5000/- additional premium, to get more annual limit. I submited all policy documents, etc and gave check for the above amount.By Nov, i paid 20000/- premium and was awiting for the reivised policy doucment, insurance card and correctly calculated unit allotments.
To my dismay, Till-date I’ve not received the policy document. There is no revised policy document (booklet), the original policy booklet after correction of the above is missing!!! Till now have made 8 calls their your support team and no signs of receiving them. I have written 12 times (email), everytime their god damn system sends me a reference #. Some mails saying that they tried to reach me. Aboslute bull shit this was. I received the policy statement which calculted the Units for 20k as of November date.
The sad part was even after escalating to the grievance team and the core team in Mumbai, no response yet, it is 3 months since I applied.
I havent got the policy original documents, insurance cards or the correct unit allotment for the premium paid (15k 5k) till date. The only option i need to do is cancel my policy and switch to LIC or Bharti AXA.
There is no sense of customer care, no responibility, loads of confustion and god knows how are they managing all this.
My sincere recommendation is, i went through absolute bad phase in getting this problem fixed. No way i see an end to this at all
How come you will not provide the original policy document? Why this was missed out by your head office team, I surrendered my policy in free-lock for update, which means due care must have been taken here at your head office, isn’t? I don’t know where the gap was?
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