Dear Sir / Madam
This is to bring to your notice that I am holding a policy issued by ICICI Prudential Life Insurance no: 06037394 .The policy has been in a lapsed state since September. In an effort to revive the same I had paid the due premium amounting to Rs. 30000/- vide cheque no: 135321 drawn at punjab national bank. It was handed over personally to the ICICI agent ASHUTOSH SHUKLA.and the same cheque got debited from my account on 15th Sept. The executive there had assured me that I shall be receiving a confirmation letter within 5 - 7 working days and my policy shall be reinstated thereon.
But to my dismay, the executive acknowleged that cheque against a new policyNo; 14288815 on his own without my consent. Therfore, i refused to accept new policy in my application number LL38756111 and ICICI agent Corriena RubAssociate – Customer Relations emailed me that i will get back my cheque in 10-12 working days but till now a month has passed but i have not yet recieved any cheque and i am loosing interest also on the amount paid.
Again i requested them to adjust that cheque as my 4th installment for old policy no: 06037394 but till date i have not recieved any acknowledgement.
However, despite several repeated telephonic conversations, web chats with their executives and feedback from the website, I have not yet received any further communication regarding the acknowledgement of 4th installment of my policy.
thanking you,
With Regards,
Geeta Verma
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