Dear sir, I am Lt Swapnil Kumar Srivastava. Aug i purchased a policy from iciciprudential (policy number 12429320), feb i converted the policy payment to be through ECS clearance from my ICICI account. My premium amount is Rs1667.00 per month. ECS clearance is regularly made on 26th of the every month. All was well till ECS clearance did not take place for the month of Sep even though sufficient balance was available in the account. Oct when i contacted ICICIprudential officials, they gave me vague explanation and told me that my policy has lapsed. The official also told me that if ECS transaction does not happen in particular month than subsequent ECS transactions will also not take place and i will have to pay the arrears of the premium due to reinstate my policy. Upon this i told the officials that i am not interested in the policy and and ready to forgo my investment and don't want to pay any further. Afterward i received a call from ICICIprudential about my policy lapse, during the conversation i appraised the customer care guy about the pathetic service of insurance company. Suddenly on 18 Nov ECS transaction worth Rs 3334.00 was made from my account towards reinstatement of the above said policy, without any such instruction from me. Thereafter i received a message on my mobile that my policy has been reinstated and my next premium is due on 26 Nov. However no ECS transaction has been made to that effect. Dear sir i am fed up of poor service of ICICIprudential life insurance and want explanation for all these erratic ECS transactions without my knowledge and permission.
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