Subject: non receipt of redemption: folio 4253730/33
I had submitted my online redemption request for Folio No. 4253730/33 on dated 5.07.2010 for 174.53 Units vide ICICI Prudential transaction number 1145590.
As per the company they takes only 3 working days to settle the account which is not the actual statement and just fake statement because in my case I am still chasing the company for my redempted amount for last 11 days.
When I called at their customer care at 1800222999 and they told me that my cheque was couriered at my address by their Delhi branch on dated 8.07.2010 and I will receive the same in one or two days.
I again chase them on 14th July when I not received my cheque and asked them whether the cheque was couriered to me from Delhi itself of from some European Country which usually takes 3-4 days to deliver the cheque. Then they lodged a complaint under their reference no. 8001684555. I had reported my problem twice at their email ID i.e. [email protected] but no answer is received from their end.
Since 15th July I am continuously chasing them for my cheques & they have only one answer that just wait for 1 or 2 days and they will call me back but nobody is bothering to call me back and to update me on the status.
Under the circumstances, the bank should pay me interest for delayed payment or pass on the benefit of higher NAV as this delay has happened entirely due banks fault
I hope that this case is taken up immediately and revert back to me asap
Vijay Singh Panwa
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