Dear Sir,
Sub: Complain Regarding processing & Deduction of Non- Applicable Charges.
Ref: IDBI Cash Credit Account – 135651100000532, Current Account No. 135103000001373.
Our Account was taken over by IDBI Bank Ltd, MSME Dept, IDBI House, Kolkata, from Syndicate Bank, Asansol. We had given the proposal to IDBI Bank, and the take was a mutual concern. After the take over was done, every thing was moving in good direction. But things started getting worse with IDBI Bank as they started deducting unreasonable charges from our bank account. The entire such transaction is are as follows:
Date
Amount
Narration
Month
08/06
3, 034.00
EFT
May
*. At the time when our account was taken over
from Syndicate Bank, Asansol Branch, there was
no IDBI Bank in Asansol at that point of time.
10/07
10, 583.00
EFT
June
07/08
13, 764.00
EFT
July
07/09
10, 645.00
EFT
Aug
09/10
12, 787.00
EFT
Sep
*. No communication was given at the time of
taking over of account against such charges.
17/11
9, 616.00
EFT
Oct
08/01
7, 937.00
EFT
Nov
13/01
14, 025.00
EFT
Dec
*. Numerous Email was marked to all IDBI officials
but no feedback was given.
05/02
10, 312.00
EFT
Jan
10/03
12, 595.00
EFT
Feb
20/04
4, 814.21
EFT
Mar
*. After IDBI Branch was open in Asansol, there
was no action taken by MSME Department to
Rectify so that such charges could had been
avoided in future.
22/04
5, 659.79
EFT
Mar
05/05
3, 745.00
EFT
Apr
08/06
12, 127.00
EFT
May
26/06
5.00
EFT
14/07
14, 918.15
EFT
June
*. Their was reversal of such charges in One of our
known Cash Credit Account but their was no Such
action taken in our Account.
17/07
718.85
EFT
05/08
9, 080.00
EFT
05/04
11, 189.00
EFT
Oct
05/04
50.00
EFT
Sep
*. We request you to Reverse Such Charges with
Interest & Penal Charges to avoid any legal action
05/04
615.00
EFT
Nov
05/04
6, 310.00
EFT
Dec
26/04
456.00
EFT
Mar
25/05
9, 906.00
EFT
April
11/10
512.00
EFT
May
28/10
50.00
EFT
Sep
27/03
2, 345.00
EFT
187, 799.00
Date
Amount
Narration
Month
13/07
193025
Processing Fee
Our Renewal was Due for Renewal in March but due to delay by bank official the renewal
was done in June with a enhancement limit of Rs 50 Lac. We never got to utilse the
remaining rs 25 lac, as it was blocked by MSME Dept. Stating incomplete Document. But it was all
due to IDBI Bank Officials. We request a return of Processin Fee against Rs 25 Lacs with Interest and a reduction in the rest of the amount as it is very high in terms of banking.
Date
Amount
Narration
Month
30/04
512573
Interest
Apr-11
Their was a deduction of our monthly interest, but this amount was just the double of our regular
monthly interest and when enquired, we knew, their wouldn’t be any reply from IDBI Bank as
always. We request proper clarification with refund.
Date
Amount
Narration
Month
30/04
512573
Interest
Apr-11
We seriously feel that IDBI Bank has deducted interest
from our account which is much higher to our prescribed Interest Rate. We require the same to be rechecked and full calculation to be given to us.
31/05
300940
Interest
May-11
30/06
315663
Interest
Jun-11
31/07
347693
Interest
Jul-11
31/08
312548
Interest
Aug-11
30/09
360224
Interest
Sep-11
More over we had given the Demand draft on
22/03 but the same was credited in our account on 27/03. Additional 5 Days interest was levid on us.
31/10
299776
Interest
Oct-11
30/11
372798
Interest
Nov-11
31/12
250855
Interest
Dec-11
31/01
367920
Interest
Jan-12
29/02
349595
Interest
Feb-12
We request you to refund the excess amount with
interest.
27/03
244644
Interest
01/03 -20/03
27/03
69425
Interest
21/03 - 27/03
Date
Amount
Narration
Month
27/03
68975
Prcessing fee
We had requested the bank to renew our account in June itself but to their own banking problems, they
could not renew my account as per my request. On Review they had drafted the proposal and was
shown to us in last week of december. We had major objection and had disapproved the proposal requesting to make the necessary changes. But again they did not do anything and when we transfered our account to State Bank of Bikaner & Jaipur, Asansol. IDBI Bank deducted the Renewal Amount from our account without taking concern approval.
Date
Amount
Narration
Month
27/03
187301.63
Penal Interest
We are still traumatised by the behavior of IDBI Bank, acting so weird. Penal Interest was charge on the
basis that we just transferred our loan account form IDBI Bank to State Bank of Bikaner & Jaipur. We strongly belief that IDBI Bank was just trying to pull as much money as they could for one last time before they relief our account. We demand you to refund the above amount with interest or we shall be forced to make legal moves.
We have worked before with Syndicate bank and now we are associated with SBBJ, Asansol. We never had such charges deducted from our account with both banks.
From April, IDBI Bank, MSME Dept., was undergoing with some internal problem, and due to same, there was no proper communication could be made with any of the IDBI official except for Relationship Manager. There was no one to understand or make any commitment to CC Account Holders.
We were even force to make payments to IDBI Legal Dept. which was exceptionally much higher, compared to any other banks
On Personal level too, we did face problem with Mr. Bharat Sahoo, as he had always shown non comfort in terms with my Son, Mr. Shail Dokania, and had been making al kind of obstructions with my account.
All this factors, made us very uncomfortable to work with a bank which call themselves ‘A unit of Government Undertaking.’
We are sure that we are not the only one who has suffered with the working of IDBI Bank Ltd.
We request you to kindly resolve the matter on priority basis.
Thanking you
Shambhu Nath Dokania
Dokania Honda
Murgasol, Asansol -713303
Tel: (0341) 227-5198
(0341) 227-9438 | Fax: (0341) 227-4442
email id: [email protected]
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