Samsung mobile
KEEPING MY WORK ORDER PENDING

I have purchase a mobile of samsung model GT-E2120B on 11th november. The hanset is not working going auto on/ off.there is not available of motherboard of the said model. So they promise to give a new handset but since last 2 month they r telling sanction has not come from head office. They r troubling me alot. My work order no is WA29901016003 DATE 6/10.