Fraud transaction with yatra.com through my hsbc credit card
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respected sir,
I am holding an HSBC Credit card since last one year. On friday 11th of December I received a message on my mobile registered by HSBC saying that "thankyou for using your card for making a travel booking on the 11/12". It was a shocking message for me as I have never ever used my HSBC Card online for any shopping. I contacted the HSBC Customer Care only to know that a transaction amounting Rs.3189.41 is done through my card online with yatraonlineserviceltd. When I convinced them for the transaction not done by me they asked me to contact Yatra.com.
I contacted them only to find that they could not find any booking searching through my Credit Card no., and asked me to wait till the estatement is generated and to send the copy of the same to them for any further action to be taken by them.
Sir, I have never ever faced such situation in my life. I am getting so confused what to do? Kindly help me to find a way.
Thanking you,
khan abdul.
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