Indian Bank
Unethical, uninformed debit in my Bank A/c - Looting by Indian Bank

Sir

Sub: Unethical, uninformed debit in my Bank A/c

I am A/c Holder at Indian Bank, Branch- Aruvikkara, Trivandrum, Kerala. I availed Housing loan of Rs. 1, 50, 000,

IBHL No; 576589929 on 27.04.2005. SB A/c No : 576 514 715 opened on 21.11.1988

While remitting EMI of Rs. 7500 (due up to June- 2011) on 19.05. at Indian Bank, Pattom, Trivandrum, I was surprised to see

two debit entries (Rs.490/-) in my pass book.

On clarification (in the passbook entries made manually are not readable, may be deliberately) I was told that Rs. 190 towards

EC and Rs. 300 for title verification were debited. I was never informed of such charges and such a charge (Rs.300) was not there

prior to this since 2005.

As per my enquiry, it came to my notice that this charge was a new one decided by Indian Bank. I wish to content that such a

charge can be debited only for new loans from the date of such decision. Rather charging on existing old loans is objectionable

and unreasonable.

If bank wanted to do, it can be at their cost. The terms and conditions agreed upon (rather enforced upon me by bank) at the time

of applying (year 2005) for loan shall not be changed by the bank as per their whims and fancy.

Further, I came to know that, many other banks also decided to make such a verification, but only on new loans

My complaint Dated 21.05. to Indian Bank was not acknowledged nor attended properly. In a vague reply

from Indian Bank, Br. Aruvikkara, I was informed that recovery towards document verification was as per instruction from

their of Zonal Officefice, no other clarification was there on the matter.(Copies attached)

Hence I wish to approach this forum to get justice and remedial measures.

1. The amount recovered from me in an unethical way may be refunded to me.

2. Interest charged on my loan from registering my complaint may be waived by the bank pending decision on my

Grievance

3. Appropriate penalty on Bank for causing me trouble and unwarrenred constraint. I was treated bdaly by the bank though

I am an old client, opened my A/c in 1988, which adds to my agony.