My name ia Shashank Deo, a policy holder od Kotak Life. My policy dates back in 2007. When I try to find policy status online I tried first for new user but they say I am alresdy registered. Then I tried registered user and tried forget password link they did not ask specific question but put a set of question. When I do not remember my password how can I remember secret question which I am supposedto answer. Then I tried toll free phone no. which was found to be invalid number as per reply I get. Then I tried local branch phone No. 07246455008. The concerned person spoke rudely and refused to part any information. Then he gave the toll free number which I told him was not working. He nither explained why he is not ready to part information nor was ready to give his name nor ready to transfer call to his higher up. So finally no local help, no toll free number help, no internet was of any help. I wam frustrated of customer care service set up of Kotak Life.
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