I have taken Kotak Life Insurance policy (#02451728) through Bajaj Capital with monthly ECS of Rs. /- in the month of Feb'2012. So far I haven't received my policy document even after calling their call-centers 3 times -
1. Complaint # 1-1895814703 on 13th April'2012
2. Complaint # 1-1909850204 on 25th April'2012
3. Complaint # 1-1967694062 on 14th June'2012
1st time, they have corrected my address (from Maharsthra state to Uttar-Pradesh) in their record even they have right address proof and said that I will recieve the document in 6-7 days. 2nd time, I was told that you have to collect from local branch but no update from branch.
Today (14th June'12), again same message that I have to collect from branch. I am clear with them either deliver the document at my address as that's mistake from their side not from me or pls provide my money back with market interest.
I can't rely on a company for life insurance which took almost 5-6 months to deliver policy document and even not sure when I will get.
2nd issue is that as per rule, I should have policy document and after receiving, should provide my consent in 15 days. Here I haven't received the document but they are continuing to deduct money from my account. This fundamental flaw in their operations and highly unethical.
Pls help from such crooks.
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