Dear Sir/ Madam
I had been a customer of LICI since 2008. I had taken a child policy on th assurance to convert the premium paying mode from quarterly to ECS type.after continuing for first one year due to certain problem in some machine as per there statement. But after repeated application and also my agent taking directly to the officers concerned, it has not been done yet. As my job is shifted to different cities, so I cannot shift my LIC headquarter everytime keeping it at Guwahati. But as I myself could not visit every time to pay the premium, interest has been charged for late payment but never bothered to convert my policy to ECS. If such is the attitude of the LIC officials now, how can one expect good cooperation by them during time to receive my matuirity amount. There had been no end to my problem. Once the date of premium fails which is only due to their fault, they forwards notices regarding premium lapses. So what can a common man expect with such arrogant officers who thinks they are all in all. Moreover they ignore any application regarding change of address where the rules say that we need to intimate them (LIC) for any change in address, which they do not do. I had applied for a change in my address. But LIC oficials did not respond positively. Where to go is a question for many under such difficulties. They should learn to serve first not in words but in reality. Hope your cooperation may help many sufferers this time.
Yours faithfully
P. Haloi
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