Sir / Madam,
I have a complaint pending with the Reference # C282201003253453.
(It was in reference to the transaction from my RBS savings account# 1471371 on 22nd March. I had made payment for my ABN AMRO Credit card. However, the statement shows a 17 digit Credit card number).
I wish to state that I am extremely dissatisfied with the way this request/complaint has been dealt with.
1) The response that I have received is that ‘you yourself had entered 17 digit card number’.
In great humility, I wish to contest that. But then, even if I had entered a mistaken 17 digit card number, my argument while registering the complaint was than in such a case, the cheque should have been cancelled. Or how do you justify the payment being credited to a non-existent Card number. (Why have you deducted money from my account and have not submitted it anywhere for so many days).
2) Although, I should have been contacted within 3 working-days, I did not receive any communication for 5-6 days.
I kept calling for 2-3 days and I was told that I would be contacted. And then, when I finally called up on 30th Marchm 2010 at around 7’0’ clock in the evening and talked to Sandeep, he gave me the response mentioned in point 1. and then when I asked, why I was not contacted, they said my number was not available at 1406 hrs on 30th March..
Sir/Madam, I wish to inform that I have enrolled with Missed Call alert Service with airtel (my number is 9810601383), and I did not receive any alert for a missed call.
3) Further, I feel like all that I have received from Customer care, in the name of resolution is, that you yourself have entered 17-digit number and that the bank cannot do anything about it.
I am disappointed with the kind of customer support ABN AMRO (RBS) offers. Whereas, I was expecting some next step of actions for me or for the bank to resolve this case.
4) While registering the request on 25th March, I had stated that the last date for the payment of my Credit Card is 28th March and I do not want any late fee charges imposed on my Credit card statement (when I the charges were deducted from my account on 22nd March itself).
Had the bank cancelled, the inappropriately named cheque (as the bank calls it), I would have made payment by some other medium for my Credit card and would have avoided non-payment charges.
Please look into this that no unjustified charges are levied onto me.
I sincerely look forward to the co-operation from bank-authorities.
P.S. Please CC the response to my alternate id as well [email protected] (copied in cc)
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