Details of complaint: I would to draw your kind attention on the subject matter of issue of
Debit card.
On 10-Feb-10 i had intimated customer care that my card was misplced
and request for aduplicate debit card. On 20-Feb-10 when i enquired
with customer cre they informed that there is no serivice request.
Furhter they informed me that sevice request is taken for Blocking of
Debit Card. On 24-Feb-10 agin i enquired with cusomter care they
informed to the Card is blocked.
Again 26-Feb-10 I sent and a request through internet. Details are
given under:-
Track your Service Request
SR Number Your Request Current Status Created On Closed On Due On
SR133837925 Request for reissue of ATM Debit Card Open 26-Feb
02-Mar
>From 02-Mar-10 to 08-Mar-10 i have been contacting the customer care
the reply I received that it will be sent.
On 09-Mar-10 to my surprise whni i contacted the cusotmer care they
infoemd me that there is problem and they registered a new serivce
request. They informed me that the Debit Card will be sent within 3
days. on 10th march;10 when i agin contacted the customer care the manger assured me that the Debit Card will be sent within 1 day.
I have been mad to suffer for no fault of mine.
My father is suffering from Cancer and i need the Debit Card
immediately to use for hospital purpose.
Please see that the DEBIT CARD IS DESPACTHED TO MU ADDRESS BY TODAY WITHOU FAIL.
Thanking You
Sincerely
V Suresh Kumar
9949158194
Bute reply from ICICI Customer Care is as under:-
From: ICICI Bank Customer Care
Date: Thu, Mar 11 at 12:24 PM
Subject: RE:'ICICICARE=037-391-329' level1complaint/ Savings Account
To: kumar suresh
Dear Mr. Kumar,
We regret the inconvenience caused.
For the security of your account, we will be unable to serve your query through this channel without establishing a contact with you. In this regard, kindly call our 24 Hour Customer Care.
Request you to follow below mentioned steps for "24-hour Customer Care" contact numbers on our website.
* Login to www.icicibank.com
* Select "24-hr Customer Care link" available on the right hand top of the home page
Alternatively, write to us after logging in with your user ID and the passwords. Please provide us with your Contact number & Preferred time to be contacted, for quicker resolution.
We look forward to more opportunities to be of service to you.
Sincerely,
K.Phani Kiran
Customer Service Manager
ICICI Bank Limited
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