COMPLAINT MADE ON December 27 which remains unresponded to this day (February 10) Your earlier conformation code: 64cb3 - 09265.
COPY OF the Complaint made on 27th December Pasted Below
Regarding NSDL PAN CARD Acknowledgement # 881010104674560
(Ms Poonam Lal Nath, 641 Ashebrook Court, Marietta, GA 30068.USA)
NO RECEIPIT OF PAN CARD.
The application for PAN Card was made way back over 10 months back in the month of February. Currently the issuance of PAN card is being held up because of an alleged objection from [email protected] dated 7th July asking me to provide as a proof of address:
“NRE bank statement”
(and qualified it with a footnote) to add:
“showing at least two customer-induced transactions in the last six months period
and duly attested by Indian Embassy/Consular Office/High Commission or Apostille
or BY THE BANK MANAGER ON WHICH THE ACCOUNT IS HELD.”
This requirement for NRE statement duly signed by the Bank manager in which my NRE account is held, two customer-induced transactions within six months and the statement showing my home address in USA WAS MET TWICE (REPEAT “MET TWICE”) by way of scanned copies of the statements; first through my email of 19th September, and again on 25th October, but as on this day neither any response nor PAN Card has been provided to me.
Being completely disillusioned after over a dozen letters and emails, I ultimately wrote NSDL to refund my application fee of Rs.770 if NSDL was not willing to issue the PAN card after almost one year of my efforts in this direction. On this I have been informed that the refund of the application fee could’t be made. It is a strange and, in fact, a very comical situation that neither the refund for the non-availability of an expected service is being made nor the service by way of providing PAN card is being provided. Does it make a sense from any ethical type of business practice or is a simple rip-off of clients monies.
In view of my continual frustration for almost a year now I am now approaching your good offices to intercede to resolve the situation by either providing me PAN card (my first preference or sending me back my refund of Rs.770.00 paid towards the application fee at an early date.
Ms Poonam Lal Nath
MAPE (Boston)); MBA Finance (Michigan)
641 Ashebrook Court
Marietta, GA 60038
U.S.A.
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