Charges without pre-information
I have below complaint with HSBC bank, K.G Marg, Connaught Place Branch New Delhi.
1. I maintain a salary account with Zero balance facility with above bank branch from the Year 2001. The account was open by them with reference from TATA AIG.
My HSBC Account No. is 052 109915 006.
2. Till the year 2008 they treated above account as salary account with Zero balance facility but on 6th Janauary 2010 when I deposited 11000 Rs in my account they debited my account for
INR 3356.58/- as a levy for non-maintained of Average quarterly balance of INR 25000/- per
Quarter starting from April till date.
3. When I sent mail to HSBC bank they said my account has been opened as a savings Account only which is wrong information provided by the bank since my Account is a Zero Balance Account since its opening.
4. I have not received any from HSBC Bank mentioning change of status of account, however they have charged me for quarter – April- Dec—it is total breach of contract as a customer. I should have been informed on onset of the quarter from which above change was done by the bank. This is arbitral and total mistake of HSBC part & hence, request you to take this issue with HSBC bank and credit INR 3356.58/-(for charges of non-maintenance of quarterly balance)
Also, penalty of INR 5000/- must be imposed as non-adherence to banking norms so that it can
be a lesson for them in future.
Thanking You,
Sameer Sukhija
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