Dear sir / Madam
I'm holding SC Inner Circle credit Card from past 2 months. On 23rd November I purchased a Micromax Tablet of rs 7249 99 = 7349 with 6 EMI offer. My CC Bill was generated on very next day i.e 24th November. In the card statement, the amount was not converted into EMI (Rs.1225) instead it was generated with total amount of
Rs.7349/- . While verifying with EZone, they told it was already processed from their side and it is pending with STANDARD CHARTERED only. After I called to SC customer care on 12/12 and raised issue. A compliant has been registered stating that the issue will be addressed on or before Friday (14/12) and asked me to pay a minimum due of rs 340. I have paid rs 1225 on Thursday morning. To verify the status I once again called to customer care today (17/12) but still the amount is not converted into EMI. From Customer care once again compliant has raised stating with call back on three days. I request you to analyze the issue history and help me to solve the same. Please do the needful
Standard Charted Compliant No is :541060
Details
I'm hold HDFC CC from past 5 years, I never been faced such issue with them. Please help me to resolve issue and enable me to use SC cards
Thanks and regards,
M.PRABHU
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