To introduce myself, I am Nirupam Sarkar. Recently I was cheated by a hoax company called platinum circle under unavoidable circumstances and would like you to investigate the matter quite seriously and initiate stern action since there is a high probability of other customers being victimized. The name of the company is Platinum Circle, which is based in New Delhi. The address of the firm is A-2, Ground Floor, Naraina Industrial Area, Phase-2, New Delhi 110 028. Tel : 91 (11) 4550042 and it has a long history of cheating and deception.
On December 26th 2012, at around 12:30 P.M. a call came from the number 011-43051564 on my registered Mobile Number – 9331004966. My mother received the call. The person, who was a male, spoke in Hindi and said that he was speaking on behalf of HDFC Bank and advised my mother to use the credit card wisely. This strange and funny incident was informed to me immediately by her. I subsequently called the HDFC customer care at 033- 22104332 and reported the matter to one of their personnel called Madhumita. I also enquired whether any unauthorized transaction has taken place or not. The reply was negative.
At around 2:00 P.M, a lady called from the number 011-45794041 on my mobile number and said that she was calling on behalf of HDFC Platinum Card Division and she offered to give a gift coupon/voucher of some holiday trip. Being quite a Naïve in these matters, the phone was passed on to my elder brother, since I was not present at the moment. Upon hearing about the offer, the offer was REJECTED THEN AND THERE by my brother. All further attempts of explanations regarding the offer were TURNED DOWN from our side. My brother gave them, my mobile number and she was asked to call me. There was NO CALL from their side to my number.
Lastly, She asked for the Date of Birth of my mother, who is also the holder of the add on card, for the SAKE OF IDENTIFICATION. My brother confirmed it as it was nothing confidential. The next moment, we received a SMS from HDFC Credit Card division, that Rs. 6999 has been debited. It is clear from the incident that they were already in possession of my credit card number and related details like expiry date, CVV number etc. The offer was NEVER ACCEPTED, henceforth they didn’t have the right to debit any amount.
Further, the Credit Card details were never exchanged on phone, they were in possession of the same thought illegitimate, unauthenticated and illegal channels.
There was no direct conversation with me regarding this offer and no authorizations were given to debit the amount.
Upon knowing the whole episode, I immediately called the HDFC Customer Care Kolkata centre at 033- 22104332 and spoke to a person called Yuvraj. The card was blocked immediately since confidential data were in hands of cheats already. Yuvraj, further informed me that the money was debited by a firm called Platinum Circle and they were not related to HDFC bank in any manner. He further offered me to mark the particular transaction as ‘disputed’ and informed me about the subsequent and appropriate actions.
Further, I called them up at their number and asked them to cancel the offer and revert back the debited amount immediately. They said they would do it, but no amount has been reverted till date.
Henceforth, I kindly request you to look into the matter and resolve the issue at the earliest.