I work for a very reputed IT firm of India and I am deputed in China for last 2 years.
I got a notice from ITO Bhubaneswar saying I have to produce myself in front of ITO to give a proof and justification for all the transactions I have done in the year 2009.
After inquiring further with the ITO, I got to know that ICICI has put my name in the Annual Income Report （AIR）saying I have used my credit card for transferring INR 19.23 Crores into some account.
When i further checked with ICICI Bank on the same then they provided me all the Credit Card statements for the same period and there was no such transaction.
Then it looked like a blunder from ICICI Bank while uploading the data into AIR so I contacted ICICI Bank for closing this with ITO but they kept insisting that they have fixed the issue with AIR and there is nothing that they will be able to do for closing this issue.
Me and my whole family was really worried as I am outside the country and I was not having any clue to how to get this issue closed. At the same time we were also worried that if somehow this money is linked with any wrongdoing and if my name gets linked then my family，s future will get ruined.
We were all under a huge stress situation and when I contacted Senior officials of Icici Bank for compensation after sending a legal notice people started making mockery of my grievances and compensation.
I was also offered a compensation of INR 20000 after I warned the officials for taking this to consumer forum which is nothing considering the gravity of the mistake and the possible outcome of the event to my family.
So considering the following points: -
1) Huge impact on my trust on ICICI due to a systemic failure and reporting wrong data in AIR without review
2) Very unprofessional approach (very poor ownership for the Issue created by the organization) towards closing it with Income Tax department and it was certainly not my mistake but still it was me who suffered the most
3) Demeaning the impact of mistake by offering INR 20, 000 as compensation
Now I have put a Grievance in the PG Portal and send out the request to the respective Ministry to look into it and provide me justice but there also it has been closed without any further action.
Since I am outside the country so I am not able to put the case in Consumer Court in person so I would like to put this complaint online against ICICI Bank for further action and getting the compensation for all the wrongdoing.
This whole incidence has taken me and my whole family for a ride and me and my whole family was under severe stress for more than 3 months as ICICI Bank had created a wrong report and put my name in the Annual Income Report for such a huge number.
This whole blunder had turned out very alarming for me and my family's future. I am looking at a compensation of INR 3 Crores (this is my current salary multiplied with my remaining service poriod) to secure my family's future which was put in danger because of the wrong reporting of the sensitive customer data.
I had also requested ICICI Bank to close this matter with Income Tax Department, which they failed to do and because of which my whole family was under deep stress (including me)and we were not knowing how this whole transaction got linked to my name. We also kept praying for not getting my name linked with any criminal activity(due to the falsification of sensitive data) further to get my whole family's future ruined.
ICICI Bank has conducted Unfair Trade Practice under Section 2 (1) (r) of CPA by providing false information in the Annual Income Report for 2008-09 showing transaction of Rs 19.23 crores on the ICICI credit card of the consumer.
There is deficiency in their service as they have not been able to provide the details of the transaction through the credit cad statement when the consumer demanded for the same, as his transaction limit on his card is only Rs 1.2 Lakhs.
ICICI Bank has just apologized and tried to get away from this blunder making the consumer face the income tax authorities and causing embarrassment to him.
Sorry for all the trouble but I suppose this is nothing compared to the pain and trauma me and my entire family has gone through for approx 4 months which could have jeopardized my family's future.
I could be contacted on my e-mail address: - firstname.lastname@example.org