To,
The Chairman, Punjab National Bank,
Bhikaji Cama Place, New Delhi.
Sub: Complaint against Mr. Pradeep, Manager at Punjab National Bank Asola/Fatehpur Beri, New Delhi-110074.
Respected Sir,
I, Dharampal s/o Piru Singh r/o H.No. 95, Khul Mohalla, Fatehpur Beri, is your customer for more than 50 years. I am a senior citizen, Ex-serviceman and pensioner. I, along with my family members, have bank accounts at PNB, Chandanholla Branch, Delhi and other branches as well.
It is pertinent to mention that a new branch was opened at Fatehpur Beri Asola which is near to my residence. Since it was more convenient and easy for me and my family to operate our accounts from this branch, I decided to transfer some of our accounts from the branch of Chandanholla to this branch. Subsequently, on 21/06, I made a request to Mr. Gupta, Manager at Chandanholla to transfer all our accounts to the branch at Fatehpur Beri Asola. However, Mr. Gupta, out of courtesy, asked me if I have any problem with this branch regarding any of its services and advised me not to transfer all of our accounts. But, taking into consideration the old age of my wife, Mrs. Burfi Devi, I decided to transfer two of her accounts vide account numbers 307800MB00001125 and 3078000100101843 that were in her name to the branch of Asola, Fatehpur beri, New Delhi.
After the transfer of the above mentioned accounts, she expired on 11/07. My son Mr. Subhash Chand was nominated on behalf of my wife for both of the above mentioned accounts. To claim the amount, I along with my son went to the bank with a death certificate and nomination acknowledgement receipt issued by your bank in his favour.
In the span of 50 years as a customer of your bank, I have never faced any problem or given any complaint against the bank or any of its staff members as the services provided to me were satisfactory and up to the expectations. But, I feel sorry for stating/ making this complaint against one of your bank official Mr. Pradeep (Manager, Asola Fatehpur Beri).
The said manager refused to make payment to my son on the grounds that the double amount of surety is required to be deposited before claiming the amount. I along with my son kept on visiting the bank for about two months, whenever called by him, for claiming my wife’s amount. But time and again I was refused for the amount inspite of the fact that my son had nomination acknowledgement receipt in his favour but still he was demanding surety. I asked Mr pradeep “if I have a 10, 00, 000 deposit in the bank and if I had a nominee then do I have to give surety of 20, 00, 000”. He replied in affirmation and said “yes u have to give surety of double amount”.Thereafter, I visited Mr. Gupta, Manager at branch office, chandanholla to whom I explained the whole matter. Mr. Gupta on my request and taking into consideration my back records assured Mr. Pradeep that the nominee will attest the nomination given by his mother and requested Mr. Pradeep to clear the claim case, as the nominee is genuine. But still he was so stubborn that he didn’t clear the claim amount & infact he transferred the above accounts back to the branch office at chandanholla on 17/09 without clearing the claimed amount and any customer request, as the customer of above accounts got expired on 11/07 .
I was shocked to see the behaviour and irresponsible attitude on the manager’s part, Mr. Pradeep which was really disappointing. It amounted to deficiency in services and unwanted behaviour ill-treating a senior citizen. Further, it was inconvenient for me to visit the bank on regular basis as it requires a lot of time and energy to deal with the people like him. This has caused me undue mental and physical harassment.
I am writing this in a hope for a fair justice and request you to take strict action against such people to avoid inconvenience and undue harassment to your customers. Looking forward for your response on the same
Thanking you
Your costumer
Dharampal
H.NO 95, khul mohala fatehpur beri
9871393838
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