Respected Sir/Madam,
I had opted for tata aig car insurance policy on 14th may well ahead previous policy end date. I paid to the tata aig agent by cheque and I received policy document from the agent immediately after 2 days of cheque payment. However, today on 20th jun I called up on tata aig toll free number 1800-266-7780 and understand that my policy was standing cancelled on 30th may. For the same, I never received any communication before by any means (sms, mail, curier, register) stating that policy 0151909425 standing cancelled for the reason of cheque return (due to signature mismatch). Which otherwise would have given me take necessary action.
I was under consideration that I have renewed my policy. Now the situation is I have my previous policy already expired. I can not settle any claims during the period vehicle seems to be uncovered due to all this mess up.
This is frustrating, as I will have to go for new insurance unnecessariliy with gap in insurance for the vehicle. Definitely this impact track record of my vehicle. This is communication gap from tata aig end. I was under impression that tata aig would be one of the best insurance company in india.
Appreciate if you could help me my voice heard and justified. I am in loss of insured car and also my claims would stand unpaid. This also cause loss of peace of mind.
Policy name: 0151909425
policy period : 09/06 - 08/06
premium paid: inr 17458.00
owner name: shripad vyankatesh kulkarni
policy type: auto secure private car package policy
agent / Broker license code : 1786388
agent / Broker name: meera budhani
The complaint is registered with Insurance Obdusman at Mumbai, but have not heard any response yet. Hope it will work out some point in time.
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