It is a little strange to see that HDFC Website address exits. As per their manager, it does not. I had the misfortune to take a personal loan with HDFC, my first encounter and thankfully the last. I, Noman Syed had taken a Personal loan with HDFC on May06 and have been thinking of repaying it from June 06, ... reason No customer service (cant say bad cant term what was provided in name of customer service as SERVICE). On my first opportunity I took another loan from a better bank and called HDFC to close the loan and then life gave me the chance to get in touch with the worst, incompetent, unqualified, rude and in human service agents ever. So I thought maybe I should go to the branch and talk to a HDFC manager. I had more pain in store for me. I told I wanted to close the loan dated 12/02 and had the money to do that and was given a closing amount letter, which was incorrect as it had not calculated my dues correctly... they showed OSD (out standing just in case the one who is reading this mail doesn’t understand banking like all HDFC employees) for a payment that I had made on September 06 which they claimed has mysteriously gone MISSING, it got credited to a different account, is HDFC still using ledgers and balance books??? Was informed that since it has got credited to a different account (this is after submitting more proof then Charles Sobhraj did in his murder trial) that it cant be credited to my account as HDFC doesn’t have the provision to credit it to the correct account (books may have got burnt) and an approval (from may be Prime Minister of Mars) will be needed to do that. Then I got the pleasure to met a specific calling himself human in HDFC called Mihir Shroff, claiming to a collections manager (If he is a manager I am Shahruk Khan). The Manager Shroff took 38 days to tell me nothing can be done, Manager Shroff informed me that he is giving me a waiver of Rs.6689 (this is the EMI that I had paid and have proof for) as if he is done a great act of kindness on me and Manager Shroff then told me that the mistake was all mine because the loan account number on the cheque was incorrect (strange it was filled by the collections guy, did come to the wrong place or are their more Noman Syeds, i have heard that there are 7 people with the same face in the world at one given time, may be he got confused) and Manager Shroff then asked me that I will have to pay Rs.4000 (approx) more, for the 38 Days as interest when he was getting to trunk call the Prime minister in mars (for the approval) Manager Shroff also has to audacity to tell me that he cant do anything and to call customer service (if HDFC has ever heard anything that sounds like it) resolve any further issue, when I told him that if a manager cant help what will an agent do, said he cant do anything, not a surprise, then when I asked if there a Website address where I can complain he said NO it doesn’t exits, cool which training outsource do you guys in HDFC use. Then I (good customer wrong bank) agreed to pay anything just to get RID of HDFC and Manager Shroff (anyways we in Islam believe in charity. This time to HDFC) Please continue the good work HDFC, get more customers to play with and earn more, anyways HDFC slogan says “Personal Loans brings you one step closer to your nightmares”.
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