I received a letter from Honda India dated February by courier, a few days ago only in end April, (why it took two months to get to me by courier I dont know) asking for me to fix a date with the authorised service centre to change a part that we know is faulty in the Honda City which i purchased in 2009 December. I gave my car in for regular servicing only last month in March and was very surprised to find that the part was not changed. They said that possibly the part was unavailable with the service centre which is Apex Honda, Mumbai, at the time and have allotted a time on Monday 25th April to change the part in my car. When Honda knows the part is to be changed why have they not called up all Honda City clients, apprising them that the part needs to be changed instead of asking the customer to call in and fix an appropriate date and time? I have prepaid for service for 2 years for my Honda City and all records are kept regarding the car, so in the interest of service this should have been done. It is additional harassment that I have to make arrangements again (make another car available to use when my car goes in for part replacement, depriving the owner of the other car of use during this period), when it should have been ideally done when my car went in for servicing in March. The excuse that the part was not available at that time is very lame and holds no water. I am very surprised to find that Honda service is depreciating rapidly and is no more what I heard it used to be.
0 comments