[3] Date;16-03-09
Monday:
To, PRESIDENT and CEO,
Masahiro Takedagawa.
HONDA SEAL CARS INDIA.
SUB: “HONDA”car: service station in the most hopeless, rude, condition at Vadodara[Gujarat].India
sir,
here with I would like to forward you some shocking facts about the Aspen Honda ..so called the Authorized Service station and showroom, at Chani road Vadodara .[India].
DAY;1 13-03-09 Friday..
[1] I went with prior appointment for the 75000 kms paid service for my car having registration no: GJ-17-C-8369, on 13-3-09 Friday 10.45 AM..
[2] Mr. Harsad took my car for service i.e. Service check sheet SI no :1528, in process of detail discussion with him at the same movements, I informed him about the problems I see/face/predict, in my car which I wanted to get identify and to get it repaired /rectified and if necessary to change the parts too.
[3]I left the service station in few minutes with all that instruction/discussion..,
Soon after, Mr. Harsad called me in @an hour on my cell phone { 91 98250 36223} informing me with his assessments, that some parts are damaged and need replacements in respects to my complains in Car, and also added that it has to be changed immediately as it’s risky to drive car with those damaged parts, so with out taking the time for a second thought, I said yes, go ahead, having total confidence on Brand HONDA service station, on that, he verbally game me the approximate estimates for the said reaping work, cost of changing of parts including the labor charges etc…i agreed once again to pay for the such repairing and other cost which will be included in bill on the time of delivery, …
The estimate given to me on phone for such addition work was for which I gave approval to be done was :
[a]Axel Oil shil part labor
Main shil part labor
[c]Dampers [Jumper]Bush Part Labor
[d]Lower Arms and suspensions part Labor
….if some thing to be added which course of repairing /Changing of parts,
As On that, Mr, Harsad told me on the phone that this is big job for them, and so they will not be able to give my Car being repaired /serviced in time one day[ today ], and asked my permission to keep the car for second consecutive day,
[that is for 14-03-09 Saturday]…..even on that I said it’s ok, if the Car is required by the service station for one more day, I Don’t mind..…and so the car was kept for 2 nd Day, in spite of delivering me on the same Evening ..
I was happily sleeping on Friday night, with all the great Dreams of my Sunday Drive with Family, …..
Page:1
CONTINUE OF LEAF, please go ahead, read it…………
But I never visualized or never predicated the storm which is due to struck me on Saturday From ASPEN HONDA, the so called authorized dealer / Service station
DAY:2 nd 14-03-09 Saturday:
The BAD Day:
[A] I was just thinking in the morning on this Day: Saturday 14-03-09 that I will get a call from the ASPEN HONDA, service workshop, that my car is ready….
No, nothing happened so, till today I was wrong in thinking for the BRAND HONDA…, and now I come to know the real sense of it.., it was my wrong imagination, i was having wrong impression about brand HONDA,
It started giving me jerks, and has put me in mental trauma and pain, about possessing a HONDA CITY car…which I can’t forget for my entire life, which I may pass to my family, friends, relatives, to think twice before they go For HONDA, if such service back up is established,
[2] Sir, it’s not the end of story…pleas go through the lines, words, I continue here with to say you more in details,
14-03-09 Saturday Afternoon…..
[a] : I never received a call from the service station till after noon as per their words….i was waiting for it, but in vain..
:in the afternoon, I tired to call/talk, to Mr. Harsad on his cell no :[ 91 97277 84921, which he had given me on the Said Service Check sheet, in his hand writing on the bottom of it,., but he never talked to me, never answered me, never picked my phone and, never called me again till 5 PM…Saturday 14-03-09…..
[c] I kept on calling him on his same Cell phone for more times, but in vain….
[d] I was not having any other contact phone numbers of service station ASPEN HONDA…so I got worried, even though their SERVICE CHECK SHHET does not carry / prints of the LOCAL LAND LINE phone numbers.., just imagine..one can’t talk to the service station and not one calling/replying, him for his beloved CAR,
And the end I tired to trace out the LOCAL land line BSNL phones of ASPEN HONDA by calling BSNL helpline, and in my pain full exercise I got the phone numbers, but not in the Name of APEN HONDA but on the Name of M/s Tectone Motors Pvt Ltd….thay are :2761821 and 2761822,
So immediate called on that no @3.45, and some peon/servant took the phone, and said no one is in the service station and this is front desk, and he is not in position to say the status of my Car..
I insisted him to transfer the call to service manager, /service department, he denied, I kept on requesting him, & he said call later…
So I told him in little harsh words that please I am just holding the line, go, walk, run.. to service station and get any one who can give a clue and satisfactory answer…and no one came, but he only said your car is ready come down for delivery at 5.00 PM..
And I rushed to the APEN HONDA, Chani at 5.00 Sharp….
I entered to the service Station Lounge, by my surprise, . no one was present, no one at reception, no one on cash, no one in SERVICE mangers’ room, no one in entire CUSTOMER lounge, no lights were put on..the Air-conditions were not working,
I thought this are the NEW STANDERS OF HONDA, brand…, but even though I tried to contact a servant /peon, and told him to call some one,
With as usual lazy attitude, a Man, not in uniform, not with any HONDA logo on his dress, came to me, and later I came to know that he was MR.FAIZAL MUNSI..senior Service Manager…
Page :2
CONTINUE OF LEAF, please go ahead, read it…………
SIR, now please concentrate the points I am highlighting you, it’s most important, it’s more serious, and, it’s most answerable..
[1] : as MR.Faizal Munsi, the Senior Manager, approach to me, I requested him, the first thing is to please start Some Air condition/fan and to put on little lights as it’s dark, I can’t sit more here, as it’s already 15/20 minutes I am here sitting in this condition and i am on MEDICIN with diagnosis of Asthma and chest Congestion…
I hope HONDA know well about all this illness, and how I must have felt sitting all for so length @15/20 minutes…so it’s the one fact I would like to answer me…
[2] Mr. Faizal, then, hand over me the bill, of Rs.9438.00 [Nine thousands four hundred thirty eight only], and said ..the car is ready and the service is done, you can pay and drive the car home,
Till nothing was told me too about, what is done and what is not done … just Mr. Faizal told me to pay, that’s all..
I asked were is my car, he said, yet wait for another 30 minutes, as the 3M interior cleaning is still going on,
Ok, I said,
and now, meanwhile, I got the time for just go through the bill which I am paying, and I got socked seeing the details of it..
The work for which Mr. Harsad had took the approval from me on phone include; Lower Arms and suspensions part Labor…
I found from the bill that this was not attended…and asked for the reason, Mr. Faizal said: he don’t know the answer..and said let me ask my Superior, so he took the bill from me and went inside the service area were the cars were parked for serivec, I was watching him through glass panels, as he was discussing it with some one ..later I came to know that he was Mr. AJAY JADAV, the VICE PRESIDENT, @10 minutes, later he came back to me and said :
“, we could not attended the complain, we could not repaired your car, we kept the car in service station for no reason for one extra day, and even though we were in full information that we are not having such parts in stock.., and added, :, ””” you can take the car now, don’t pay, it’s our mistake, we never informed you about this, ””””
I said no, I can’t take my car with out paying you, your bill, I want to pay for this bill as its my duty to pay, but I want the explanations on the points ;listed below: please give me all this writing so I can forward it to higher authority to just look in the matter,
The points were :
[1]for the work not done and for not informing me
[2]for not giving me my car back in time ..
[3]and the explanation for keeping the car unnecessary for days in service station even though u knew you don’t have such parts,
[4]for not peaking up my phone calls, [mr. Harasd]
[5] for all not informing that the service is not don’t till the time you handover the bill to me to pay[Mr. Faizal]
[6] for making me wait unattended in your lousy, dark, service lounge un attended for length of time….
[7] for making me stand for more then an hour in parking bay on bonet of my car…
Till no tone or soft words of apologizing from HONDA service people who were present @me including MR. Jadav VP….i saw him passing trough me as I was just thinking what to do next, leaning on my stomach as I was not feeling well was time for me to take rest, in the outside parking area were my car was moved,
It was almost @6.45 PM now, by this procedure…I was loosing my grips on my words, my language, my mental status was disturbed, my family called me for so late, and still no one was finding the solution, but in my surprise I observed, that the VP Mr. Jadav ordered for Extra Security around me, as he may have thought that I may run way with my Car as, the award of most BAD HONDA, VP…goes to Mr. Jadav,
Page :3
CONTINUE OF LEAF, please go ahead, read it…………
Sir, @7.10 PM..at last I requested Mr. Faizal Munsi what to do next? he said you can talk to Our VP Mr. Jadav, …I told him that he just walked close to me, why he never cared to talk to me nor said a word to me if so, and I asked Mr Faizal to call VP in the same parking bay, were I was sitting since last one hour, with as usual lazy, style, He introduce me him self as a big VICe PRESIDNET, and tried to put the matter as he knows nothing of it till this time., just great …
Now the scenario started changing, what Mr Faizal told me was: to drive the car home with out paying…exactly opposite to what MR .Jadav [Vice president ]told me.. and what MR .Jadav told me was : ..no no ..you don’t ..don’t take the car, it’s risky, I suggest not to take the car in this condition for drive, and also added we have already called the Delhi, the parts will be flying on Sunday [15-03-09 Morning, but as Sunday is holiday, Monday we may receive the parts, bla bla bla bla...…bla..till 7.30 pm..bla…and on my request for service car, he added: we don’t have service car to serve you, etc
So I left the showroom /service [email protected], with out taking my car, leaving my beloved HONDA, with enger, with a lot pain, with a lot mantel trauma..having faced bad behavior, with useless talks full of bla bla, with no one still saying sorry, it’s a life time scratch on my heart, and for which I, consider the most responsible people are [1] Mr. Harsad cell no : 91 9727784921 [2]Mr. Faizal Munsi Senior Service Manager [3] Vice President Mr. Ajay Jadav.. [4] and Mr. Krunal Dave... along with HONDA company at the TOP of list…..
I came back, @8.00 PM, as I wanted my car back from the grip of ASPEN HONDA, I paid the entire amount of bill in voice no :802743 [which was generated @6.22.11 PM on 13-03-09, Saturday, even the Gate pass given to me on Saturady 14-03-09, was also generated on Friday 13-03-09].., the Amount I paid was Rs.9438 .00
And atlas I got a letter from MR, Faixal Munsi only after paying the bill amount .., explaining me the reasons, which I am attaching with my latter, and you can read /observe from that there is still no sense of saying sorry or apologizing ..it’s ok, [this terms and condition was put by VP Mr Jadav that if only they will give me such letter if I pay the bill or other wise not at all]
I know nothing is going to happen, not a scratch will be developed as it’s big set up..no one cares for such complains, pains., traumas…THE NEW HONDA PHYLOSHOPY has just changes, it is like: “just pay what we say, we HONDA have monopoly, were will customer go in future for services? customer don’t have choice, as customer of HONDA for service, no space for SOORY and apologizing in HONDA, HONDA is always right, customers are grabbed at the time of sell of CAR, with hopeless service back up,
GOD CAN HELP me, or ONLY HONDA authorities ….
Pleas, please, now the issues is not ending here, just let me know were I will go for neat Service, as my confidence is lost with APEN HONDA, Vadodara, or I would like HONDA company to bye back my Car to I can sleep peacefully,
Still my mind thinks of this: if I have not checked the bill given by Mr Faizal Munsi on the first time, and have draw away the car out of service station, by keeping the thought in mind that the repairing is done, what would happen, and why, why they hide such big thing at the time of issuing the bill, and only on my asking, why the work is not done, they clarified such a big fuss, I think you got the point, and now were will I get it done, /repaired? when?., I am afraid now, what will happen to my car if I run the car with same damaged parts..is HONDA responsible for it or is ASPEN HONDA, M/s Tectone Motors Pvt Ltd, is responsible, just give me some hope, thanks
Not a single word / line is imaginary nor a point of lie is written in this, if HONDA believes that I m pure in saying, please please look in the matter seriously,
I will be much happy if HONDA takes this matter urgently…
ARCHITECT: hiren parikh
Govt. approved Valuer
Phone cell : 91 98250 36223
Date:16-03-09
CC to ; [1]PRESIDENT, M/s Tectone Motors Pvt Ltd: APEN HONDA .Chani Vadodara. Gujarat. India.
[2]
Page;4
0 comments