Extra Money being charged or services which were never requested
Dear sir/Madam,
I, Someshwar Parate, Airtel's postpaid customer under corporate CUG scheme and availing your services under Bill Plan - ALC 149 Plan - MH, since April in the city of Pune.
I never wanted to escalate against such reputed establishment on this Public Forum, but since last couple of months, I have been observing that charge of Rs. 30/- being lavied for some services under "SMS Others to # 5432130030". I am not aware of this service rather never requested for any or dialed/SMS this number.
Seeing this charge on my Oct-10 bill, I have called CC and got this charge reversed and was really thankful for their cooperation. But, the same I am seeing in my Nov-10 bill as well. I againg gave a call on 198 and registered a complaint (# 34965239). But this time, charge hasn't been reverted but asked to wait till resolution about this complaint comes and I was told that somebody would call you about this.
It is really frustrating and I don't see any way to understand, what AIRTEL is expecting by doing so.
Charging for unnecessary reasons or for those services which were never asked is something like harrassing the people.
I request “Airtel Top Honchos/Concerned Authorities/Circle Authorities” to look into matter and stop being fooled customers.
Awaiting for your positive reply and action
Regards,
Someshwar Parate
PUNE, Tech Mahindra.
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