I have received the following SMS on 06 June, 11, from Airtel (Sender: AT - 650003):-
"50% Cash back on RC 69! Recharge with Rs. 69, Get Local mob calls @ 30p/Min, STD mob@60p/Min for 30 days PLUS Rs. 35TT (in 48hrs) in main A/c! Call 121311".
Accordidngly, I have recharged for Rs. 69/- on 10.06.11at 6.26pm. TransID 343320665. But even after 48 hrs, I have not got recharges for Rs. 35/-, as mentioned in the SMS.
Since, my balance was too low, I have agained recharged my mobile for Rs. 60/- on 14 June, 11 at 11.42am.. TransID 358441535. But, no Talk Time was recharged to my mobile. When I contacted Airtel Customer Care Executive, I was told that Rs. 60/- recharge is for SMS pack, which either my self or the retailer, who recharged was knowing.
Hence, I lodged a complaint with Airtel. Complaint No. CBNRA 30614737811. I was told that within 48 hrs my complaint was resolved. On 16th June, I received a SMS which read as follows:-
"Further to your concern on recharge, we wish to clarify that the disputed amount has been credited to your account."
But till date I have not received any credit into my account. Please help me to resolve this problem.
I want that Rs. 35/- and Rs.60/- (less service charges) be recharged to my account immediately.
My details are as follows:-
My name: Sam Manohar
Mobile No. : 7708620189
e-mail ID: [email protected]
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