Sir,
I am having airtel prepaid connection. Number is 9994986349.
I am very sad to tell this nowadays airtel is becoming bad in customer care.
This is not only my grievance but many more people (my friends and relative) are suffering like this but not able to know how to stop this. We had a very good and great pride feel with airtel. But last few months your continuous torture with service messages and sudden debit of amount from our account made us feel something worst about airtel.
Last cricket world cup time without our permission amount has been deducted for the score messages.
And within last 2 months we have lost more that 40 rupees, without our permission just because of kollywood cinema text messages. There are plenty of ways to know the news y should we spend amount and getting message from you?
I sent unsubscribe text message service, the message came that within 24 hrs the service will be disconnected. But immediately one more message came that your message is not valid! 3 rupees deducted for my unsubscribe message too!! It happened 3 times for me. What a cheating?
Then we called customer care number after big trouble... One lady answered to us and agreed to stop the service message and unauthorized amount deduction. But after one week again 10 rupees deducted for the text message service. With great angry and anguish we tried again for the customer care. This time we spoke with the in charge person he also agreed to stop all this and refund for the 10 rupees. But as usually nothing was happened.
Ten days before again 10 rupees was deducted. What is this nonsense? Where we can go and complaint? Even one rupee also matter for like us middle and poor class people. You have no rights to deduct any even a single paisa from us without our permission. What u r doing now is very unmannered and it lead us to think stop using airtel and spreading this matter to all my affected friends and relatives.
I still have hope at least some respond will come for this mail.
Rgrds,
Rajasekar A.P.
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