Hi,
I am writing this complaint after having faced several instances of improper service by McDonalds.
I want to start by saying that although I respect the McDonalds brand, being probably the best fast food chain in the world, the outlets in India, being managed by Indians, cannot stand upto the international quality and standards for which McDonalds is known.
I went to McDonalds' CP outlet (adjacent Shivaji Stadium) this weekend and ordered burgers worth Rs. 200. I had specifically told the person at the counter that I have had poor experience with McDonalds in terms of the quantity of mayonnaise and the freshness of Lettuce leaves. The guy said that 'we follow a standard single gun shot for putting mayonnaise and the lettuce leaves are fresh'. However when I took the first bite and opened it, only 1/4th of the burger was filled with mayonnaise and rest 3/4th was completely blank (Seems like even a brand like McDs could not avoid the Indian mentality of compromising quantit/quality to save costs). And the lettuce leaf in the burger seemed stale (it was nothing like the one shown in advertisements). I felt like I was robbed of Rs. 200 (had I eaten the burgers in the outlet, I would have fought for it).
Also, the person who took my order told me that it will take 5 mins for the order, while I actually had to wait for more than 15 mins.
This kind of service should be brought to the notice of senior officials at McDs. Hope this complaint opens their eyes.
A loyal McDs fan.
Suryansh
Email: [email protected]
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