I'M R. SUJITHA, W/O B. KISHORE KUMAR.
CARD NO: BLR-OI-B061-01-00187-A.
MY HUSBAND WAS ADMITTED FOR HEAVY FOOD POISON ON 14/07/09 AT VELACHERY K.S. HOSPITAL, CHENNAI.
THE NEXT DAY THE HOSPITAL PERSON HAS FAXED THE PRE AUTHORIZATION REQUEST TO TTK HEALTHCARE, BANGALORE. SINCE HE DIDNT GET ANY RESPONSE FROM TTK HEALTHCARE, SO HE ASKED US TO CALL TTK OFFICE TO KNOW THE STATUS.
I CALLED ON 15/07/09 TO TTK HEALTHCARE TO KNOW THE STATUS BUT ONE OF THE EXECUTIVE FROM TTK SAID THAT THERE WAS A SERVER PROBLEM AND IT SHOULD BE RECTIFIED WITHIN 45 MINUTES AND REQUESTED US TO CALL AFTER 45 MINUTES.
I CALLED AFTER AN HOUR TO TTK, ONE OF THE EXECUTIVE SAID THAT THE AMOUNT WAS APPROVED FOR RS. 8000 AND HE ALSO ASKED THE HOSPITAL FAX NUMBER TO SEND THE APPROVAL STATEMENT. BUT NO APPROVALS/ QUERIES WAS RAISED TO THE HOSPITAL.
SO WE CALLED AGAIN TO THE TTK HEALTHCARE, THE EXECUTIVE MR. VIJAYAKUMAR SAID THE AMOUNT HAS BEEN APPROVED FOR RS.8000 AND HE ASKED US TO SEND THE DISCHARGE SUMMARY.
WE ALSO SEND THE DISCHARGE SUMMARY MORE THAN 2 TIMES AND WE CALLED THE CUSTOMER SUPPORT TO KNOW THE STATUS.
BUT THERE WAS NO RESPONSE FROM CUSTOMER SUPPORT. EACH EXECUTIVE GIVES DIFFERENT ANSWER TO US.AND THEY SAID TO WAIT AN HOUR TO GET THE THINGS CLEARED. WE HAVE WAITED MORE THAN 2 DAYS BUT STILL OUR ISSUE REMAINS THE SAME.
WE CALLED MORE THAN 10 TIMES PER DAY TO KNOW THE STATUS BUT THE EXECUTIVE WANTEDLY DISCONNECTED OUR CALL ALSO GAVE FALSE CONFIRMATION.
THEY ARE MORE CONCERNED ABOUT TO CLOSE THE CONVERSATION RATHER THAN SOLVING THE CUSTOMER ISSUE.
THE EXECUTIVE RAHUL, VIJAYAKUMAR, SHILPA, JUSTIN AND SOME MORE ARE NOT READY TO LISTEN OUR QUERY AND SOME OF THEM WERE WANTEDLY DISCONNECTS OUR CALL.
THE ABOVE MENTIONED PERSON THEY ARE NOT FIT FOR DOING CUSTOMER SUPPORT.
I WOULD REQUEST YOU TO HEAR OUR RECORED CONVERSATION SO THAT YOU CAN UNDERSTAND HOW GOOD THEY ARE HANDING THE CUSTOMER QUERIES... THEY ARE THREATNING THAN ANYTHING EXPECIALLY THE EXECUTIVE VIJAYAKUMAR, RAHUL AND SHILPA.
OUR MOBILE NUMBER IS 9840842930, PLS CHECK THE CONVERSATION WHICH WAS HELD THE ABOVE MOBILE NUMBER SO THAT YOU CAN UNDERSTAND HOW GOOD THEY ARE IN SERVICE.
ATLAST ONE OF THE TTK EXECUTIVE SAID TO SENT THE LICENSE BECAUSE THERE WAS A QUERY ON AGE, AS REQUESTED WE FAXED THE LICENCE TWICE BUT STILL WE DIDNT GET PROPER RESPONSE FROM TTK HEALTHCARE.
I DONT KNOW WHAT SHOULD I DO NOW, KINDLY ADVISE US TO GO FURTHER...
KINDLY ORGANISE A TRAINING SESSION FOR THE ABOVE MENTIONED EXECUTIVES TO CARRY OUT A BETTER CUSTOMER CARE TO IMPROVE A BUSINESS. WE CAME TO KNOW FROM MANY SOURCES THAT TTK HEALTHCARE SERVICE IS A WORST IN THE MECLAIM INDUSTRY WHICH WE HAVE EXPERIENCED THROUGH THIS CUSTOMER SERVICE...
EXPECTING TRUETHFUL AND FRUTHFUL REPLY FOR THIS QUERY...
THANKS AND REGARDS
R. SUJITHA KISHORE.
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