Sir,
I have a very good faith and trust with Castrol Bike Zone servicing. But this faith and trust jeopardized due to one of your service center in Pune city. Recently I moved to pune from Tamilnadu. I used to service my bike in Castrol bike zone in Tamilnadu, as one of my friend recommended about your service. I even more than satisfied not only with servicing but also the treatment by the shop owner, chief technician, the way they explained the faults in my bike and how they rectified, etc, etc, and even I myself had seen how my bike is being serviced. So I believed the same in Pune also and went to one of your servicing centre on 01 Feb 10. (Goal Seek Ventures, Shop No: 2, Mari Gold Building, Neco Gardens, Viman Nagar, Pune-14. Tele: 40036696, 9370599229) and handed over my bike. I told them to do ‘Gold Service’. (Job No: 4241)
The next day evening I received my bike and paid the bill. (Rs 1233.00/=). But the next day (03 Feb 10) I found my Choke is not functioning. So I went to fix that problem. The technician was removing my bike seat cover in order to get an easy access to the cable. There to my Horror, I found my bike battery terminal is full of “Sulphanation” and that was not at all cleaned. I enquired about the matter why they had not removed my battery, charged and topped up with distilled water. The floor owner reiterated that he had removed the battery and told that was a fresh Sulphanation. I really got anger, because that much quantity of Sulphanation won’t get accumulated within a day itself. Moreover, we deal with lot of Lead Acid battery in Indian Air Force. (Yes, I am working in IAF ….) I know about Lead acid battery very well. He tries to persuade me to accept that was a fresh one. It means I am fool or what…? The rust was in such a manner that, they had to put a lot of pressure to open the screw. (Making me to believe what they said, If I was not knowing about Battery, then they would have simply convinced me…that is making me fool…Non sense!) And even once, he told battery removing is not the part of servicing. This time I went peak of my anger and asked him to give the ‘Terms & Conditions’ of Golden Servicing schedule, and told them to give me the customer service centre complain no. Then he suddenly becomes very polite and asked excuse for their mistakes. They even not given the proper Computer printed Bill. They had given me a bill in Handwriting….real pathetic…& real cheating.
I really lost all faith with them. Castrol is world class reputed company. But due to this kind of Low quality franchises, cheap minded, fraud technicians make the Castrol name in deep ditch. Especially this Viman Nagar Bike Zone is the biggest mistake of the Castrol Franchises. Here after I will never give my Bike to any of the Castrol Bike zone in Pune city. I even recommended my friends, colleagues not to believe ‘Viman Nagar Bike Zone’. It was an embarrassing experiment with that shop. Their behavior, nature, attitude etc etc are really not customer oriented. Very pathetic….. God only save Castrol Company with this kind of ill fated Franchisees
Thanks
P. Arul Kuma
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